MetroSys
MetroSys

60 Metrosys Jobs Hiring Near You

Position Overview MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for ...

Network Architect

$75 - $100/hr

Position Overview MetroSys is seeking a Network Architect to support a large-scale, multi-phase network transformation program involving thousands of site migrations . This role is responsible for ...

Power BI Developer

Phoenix, AZ ยท On-site

$40 - $60/hr

Position Overview MetroSys is seeking a versatile Power BI Developer to support data visualization, reporting, and analytics initiatives. This role is primarily focused on building and maintaining ...

AR ยท On-site

$30 - $45/hr

Position Overview MetroSys is seeking a motivated and technically skilled Services Engineer II - Network to support and deliver networking solutions across a diverse client base. This role is ideal ...

IT Infrastructure Engineer

Irvine, CA ยท On-site

$40 - $70/hr

Position Overview MetroSys is seeking a versatile IT Infrastructure Engineer to support the technology operations of a growing technology manufacturing company in Irvine, CA. This role is ideal for ...

Overview MetroSys is seeking an experienced IBM Power Systems Administrator to take ownership of a customer's IBM i environment across production, development, and disaster recovery systems. This is ...

Network Engineer

San Francisco, CA ยท On-site

$60 - $100/hr

Position Overview MetroSys is seeking a skilled Network Engineer to support a fast-paced enterprise environment in San Francisco. This role requires a hands-on professional who can manage day-to-day ...

Ad Hoc Network Engineer

Dallas, TX ยท On-site

$65 - $90/hr

Role Overview MetroSys is seeking an experienced Ad Hoc Network Engineer to provide on-demand support across a multi-building Cisco network environment . This role is ideal for a senior-level ...

Help Desk Technician

Denver, CO ยท On-site

$20.50 - $27.75/hr

Position Overview MetroSys is seeking a reliable and customer-focused Help Desk Technician to support a Denver-based client with approximately 55 end users. This role will function as an extension of ...

Nutanix Architect

$125K - $200K/yr

Position Overview MetroSys is seeking an experienced Nutanix Architect to lead the design and delivery of enterprise hyperconverged infrastructure (HCI) and cloud platform solutions. This is a client ...

Systems Administrator

Canton, TX ยท On-site

$25 - $50/hr

Position Overview MetroSys is seeking a skilled Systems Administrator to support and manage infrastructure across a diverse client base. This role focuses on maintaining the reliability, security ...

Technical Support Specialist

Irvine, CA ยท On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in ...

Power BI Developer

Phoenix, AZ ยท On-site

$40 - $60/hr

Position Overview MetroSys is seeking a versatile Power BI Developer to support data visualization, reporting, and analytics initiatives. This role is primarily focused on building and maintaining ...

Help Desk Technician

Denver, CO ยท On-site

$20 - $35/hr

Position Overview MetroSys is seeking a reliable and customer-focused Help Desk Technician to support a Denver-based client with approximately 55 end users. This role will function as an extension of ...

IT Support Technician

Burlington, WA ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Bellingham, WA ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Vancouver, WA ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

IT Support Technician

Ketchikan, AK ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

Position Overview MetroSys is seeking a highly skilled Software & Analytics Engineer to design, develop, and support data-driven applications and analytical platforms that enable advanced decision ...

IT Support Technician

Vancouver, WA ยท On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users ...

Showing results 41-60

MetroSys Jobs Information

What are the most popular states for Metrosys jobs?
What are the most popular job types at Metrosys?
Infographic showing various job openings at Metrosys in the United States as of June 2026, with employment types broken down into 69% Full Time, 4% Part Time, 8% Temporary, and 19% Contract. Highlights an 100% Physical job distribution.
Help Desk Technician

Help Desk Technician

MetroSys

Nashville, TN โ€ข Remote

Other

Posted 7 days ago


Job description

Position Overview

MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for supporting users across Windows, Microsoft 365, JumpCloud, and endpoint technologies while delivering exceptional customer service and timely issue resolution.

The ideal candidate has experience supporting end users in cloud-first environments and is comfortable troubleshooting common workstation, account, and productivity application issues. This position offers an excellent opportunity for someone looking to grow their IT career while gaining exposure to modern identity management and endpoint management platforms.


Key Responsibilities
  • Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.
  • Troubleshoot and resolve issues related to:
    • Microsoft 365 applications and services
    • Windows 11 operating systems
    • MacBook and Dell endpoint devices
    • User account access and authentication
    • Basic endpoint and application issues
  • Administer user accounts and permissions within JumpCloud.
  • Support password resets, account provisioning, deprovisioning, and user lifecycle activities.
  • Assist with endpoint monitoring, patching, and device management through JumpCloud.
  • Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting.
  • Document incidents, requests, and resolutions within the ticketing platform.
  • Escalate complex issues to senior technical teams when appropriate.
  • Assist with workstation deployments, hardware replacements, and onboarding activities.
  • Support continuous improvement efforts related to service delivery and user experience.

Required Qualifications
  • 1โ€“3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
  • Experience supporting:
    • Microsoft 365
    • Windows 11
    • End-user devices and peripherals
  • Familiarity with:
    • User account administration
    • Password management
    • Basic identity and access management concepts
  • Strong troubleshooting and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple support requests effectively.

Preferred Qualifications
  • Experience with JumpCloud for:
    • User management
    • Password administration
    • Endpoint monitoring
    • Device patching and management
  • Experience supporting MacOS and Windows environments.
  • Familiarity with Microsoft Entra ID (Azure AD).
  • Experience working with Jira Service Management or Jira ticketing systems.
  • Basic Jira administration or configuration experience is a plus.
  • Experience supporting SaaS-based business environments.

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