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Metaprise Commerce Online Banking

60 Metaprise Jobs Hiring Near You

b1BANK

Banking Center Manager

Bastrop, LA · On-site

Online Banking and additional electronic services setup * Filing disputes * Wire Agreement ... Participate in civic responsibilities by serving on the board of a chamber of commerce, workforce ...

b1BANK

Banking Center Manager

Pasadena, TX · On-site

Online Banking and additional electronic services setup * Filing disputes * Wire Agreement ... Participate in civic responsibilities by serving on the board of a chamber of commerce, workforce ...

Trustpilot

Account Executive - SMB

New York, NY · On-site

$75K/yr

... bank accounts by outperforming their targets. Our team members are walking into an environment ... Knowledge of e-commerce, online marketing, Salesforce and Salesforce reporting, and social media

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Personal Banking Associate

Personal Banking Associate

First Command Financial Services, Inc.

Fort Worth, TX • On-site

Full-time

Posted 25 days ago

First Command Financial Services rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


How will this role impact First Command?
At First Command, our mission is coaching those who serve in pursuit of financial security. Our strategy is to deliver face-to-face coaching at every stage of your life. We do that by building lasting bonds, standing with you through all of life's changes, partnering with you so that you can enjoy lifelong financial security and we are committed to making a difference in the military community.
First Command's military-focused hiring strategy dates back to the company's founding in 1958. We are proud to rank among the nation's top employers of military vets and spouses - offering rewarding financial services careers for those who serve.
The Personal Banking Associate is a first line service position responsible in delivering personalized service to our clients and advisors across globe. The primary responsibility of this role is to handle inbound calls, emails, and secure messages in a fast pace environment while delivering a world class experience. In this role, you will be required to make real-time decisions based on a thorough knowledge of all bank products, tools, services, and processes.
What will the employee do in this role?
  • Member of First Command Bank's multi-channel contact center supporting:
    • New and existing client and advisor accounts
    • Mobile & online banking support
    • Loan servicing
    • Transaction assistance
    • Bill pay
    • Paperless enrollment
    • Credit and debit card services
    • Deposit account maintenance
  • Cross-sell consumer banking products such as loans, credit cards, and other channels of banking such as online banking, mobile banking, and the automated voice system
  • Proactively manages risk in every business, product, and service transaction leveraging available tools

What skills/qualifications do you need?
Education
  • High school diploma or equivalent required
  • Bachelor's degree preferred

Work Experience
  • Minimum 3-5 years bank contact center experience and/or bank operations in a highly complex environment preferred
  • 3+ years' experience working with digital products, including mobile, online and e-commerce preferred
  • 2+ years' experience working with Jack Henry Silverlake core preferred

Required Knowledge, Skills, and Abilities
  • Must possess discernment in being able to apply bank policy and regulations in all situations
  • Must demonstrate a history of:
    • Effective communication
    • Critical thinking
    • Problem solving
    • Emotional intelligence
    • Intellectual curiosity
    • Interpersonal skills
  • 3+ years of experience using Microsoft Office Suite, Word, and Outlook and must be able to learn other software specific to First Command Bank and Channel Management
  • Passion for serving the military

LI-NC1
LI-Hybrid

What First Command Financial Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

First Command Financial Services logo

About First Command Financial Services

Sourced by ZipRecruiter

First Command Financial Services, based in Fort Worth, TX, US, operates within the financial services industry. Established in 1958, this company's mission is to "coach those who serve in their pursuit of financial security." With its suite of services and products, including investment management and financial planning, the firm is dedicated to helping military families and federal employees achieve financial security. Over the years, First Command has made a name for itself through integrity, commitment, and an approach built upon trust, resulting in substantial client loyalty. Featured among its notable achievements is the company's consistent placement among the top 1% of all wealth management firms in the USA in terms of long-term investment results, confirming their commitment to providing exceptional financial services.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1958

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