Merlin Entertainments People Hub

What you'll bring to the team
The Executive Assistant provides high-level administrative and operational support to the North America Managing Director while ensuring the efficient day-to-day operation of the Orlando Corporate Office. Approximately 60% of the role will support the SVP/Managing Director through executive level administration, calendar management, travel coordination, meeting preparation, and confidential business support. Approximately 10% of the role will provide administrative support to the North America Senior Executive Leadership Team, while the remaining 30% will focus on office management and the workplace experience.
The role requires exceptional organizational skills, sound judgment, discretion, confidentiality, and the ability to manage multiple priorities in a fast-paced environment. The Executive Assistant serves as a key point of coordination across corporate functions, helping leaders operate efficiently while creating a welcoming, well-organized workplace for employees and visitors.
This role will be fully onsite at our Orlando HUB Office.
Qualifications & Experience
Key Responsibilities
Executive & Leadership Support

• Calendar & Travel Management: Proactively manage complex, multi-time-zone calendars and arrange seamless domestic and international travel for the SVP/Managing Director and North America Executive Leadership Team (ELT).
• Meeting Logistics & Prep: Anticipate executive needs by coordinating agendas, preparing briefing materials, and tracking follow-up action items to completion.
• Discretion & Collaboration: Handle confidential information with the highest discretion, support special projects, and collaborate closely with other Executive Assistants globally.
• Expense Management: Prepare, review, and submit expense reports accurately and on time.

Presentations & Communications

• Executive Materials: Create, edit, and format high-level PowerPoint presentations, reports, and dashboards for internal and external meetings.
• Brand Consistency: Ensure all executive communications and correspondence are accurate, professional, and visually aligned with Merlin branding.

Orlando Office Management & Operations

• Daily Operations: Oversee the daily function of the Orlando Corporate Office, ensuring a welcoming, organized, and professional environment for employees and visitors.
• Facilities & IT Support: Partner with IT and building services to manage office technology, shared equipment, maintenance requests, and physical access (keys, badges, visitor logs).
• Vendor & Financial Admin: Maintain vendor relationships, manage recurring office contracts, process invoices, oversee supplies/mail, and support budget tracking for office operations.

Event Planning & Continuous Improvement

• Events & Engagement: Plan and execute leadership meetings, town halls, company celebrations, and off-sites, managing all logistics including space reservation, catering, and tech setup.
• Process Optimization: Continuously identify opportunities to improve the employee and executive experience by standardizing office procedures and rolling out new administrative tools.

Experience and Qualifications

• 5+ years of experience supporting senior executives in an Executive Assistant role.
• Experience supporting C-suite or senior executive leadership preferred.
• Exceptional organizational and time management skills.
• Advanced Microsoft Office skills, particularly PowerPoint, Outlook, Excel and Word.
• Proficient in preparing executive-level presentations and reports.
• Experience coordinating domestic and international travel.
• Experience managing executive calendars and expense reporting.
• Strong written and verbal communication skills.
• Demonstrated ability to handle confidential information with discretion.
• Experience managing office operations, vendors and workplace logistics.
• Experience coordinating meetings, events and executive off-sites.
• Ability to manage multiple priorities with minimal supervision.
• Strong customer service mindset with a proactive, solutions-oriented approach.
• Bachelor's degree preferred or equivalent combination of education and experience.

Benefits
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Paid Time Off (PTO).
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards.
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Pay Range
Competitive