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Mercury Aircraft

45 Mercury Systems Analyst Jobs Hiring Near You

Mercury

Senior HRIS Analyst

San Francisco, CA · On-site +1

$154K - $192K/yr

At Mercury, we are investing in modernizing and optimizing our HR technology landscape ... You should have: * Bachelor's degree in Human Resources, Information Systems, Business ...

mercury

RF Engineer Principal

Hudson, NH · On-site

Mercury Systems is seeking the best and brightest talent to help us bring cutting edge technology ... Experience using data analysis tools such as MATLAB. * Experience in failure analysis / Root-Cause ...

mercury

Test Technician (2nd shift 2:30pm-12:00am)

Phoenix, AZ · On-site

$20.50 - $28/hr

Mercury Systems is looking for a skilled, mid-level, test technician to help complete a variety of ... Understanding of electrical theory and principles such as Ohm's law and circuit analysis Preferred ...

mercury

Hardware Electrical Engineer II

Phoenix, AZ

Mercury Systems is seeking the best and brightest engineering talent to help us deliver cuttingedge ... Analyze design quality through peer reviews, verification efforts, and thorough testing to reduce ...

mercury

Mechanical Engineer II

Hudson, NH

Experience with Structural Analysis (SolidWorks Simulation or Femap/NASTRAN) * Experience with Test Execution and Documentation (Plans, Procedures, Reports) Why should you join Mercury Systems?

mercury

RF Engineer II

Oxnard, CA

Mercury Systems is seeking the best and brightest talent to help us bring cutting edge technology ... Experience in failure analysis/Root-Cause Corrective Action (RCCA) investigations This position ...

mercury

Weekend Nights Test Operator

Phoenix, AZ · On-site

$17 - $21/hr

Interpret and analyze pass/fail data accurately. * Troubleshoot and maintain test equipment as ... Mercury Systems is a technology company that makes the world a safer, more secure place. We push ...

mercury

Principal Electrical Design Engineer

Phoenix, AZ · Hybrid

$130K - $159K/yr

Mercury Systems offers Principal Electrical Engineers a fulfilling career where you will see the ... Reliability/stress analysis (FMECA, derating) * Requirements and workflow tools (DOORS, JAMA, JIRA ...

mercury

3rd Shift Test Operator

Phoenix, AZ · On-site

$17 - $21/hr

Interpret and analyze pass/fail data accurately. * Troubleshoot and maintain test equipment as ... Mercury Systems is a technology company that makes the world a safer, more secure place. We push ...

mercury

Server Electrical Engineer III

Andover, MA · On-site

Mercury Systems is offering an experienced Hardware Engineer with a strong focus on rugged ... Lead debug and root cause analysis across power, thermal, and highspeed digital domains. * Develop ...

mercury

Principal Electrical Engineer

Phoenix, AZ · On-site

$130K - $159K/yr

Mercury Systems is seeking the best and brightest engineering talent to help us deliver cuttingedge ... Design and analyze highspeed digital interfaces including Ethernet, PCIe, DDR, SATA, USB, and other ...

mercury

Principal Mechanical Engineer

Hudson, NH · On-site

Experience with structural analysis using tools such as SolidWorks Simulation, Femap/NASTRAN #LI-RJ1 Why should you join Mercury Systems? Mercury Systems is a technology company that makes the world ...

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Mercury Aircraft Jobs Information

What is it like to work at Mercury?

Mercury is a technology-driven company that values innovation, collaboration, and a fast-paced work environment. The company's team structure is designed to foster a sense of community, with employees working closely together across various departments to drive mission success, and its offices often feature open layouts and modern amenities. Working at Mercury may appeal to candidates who are passionate about technology and problem-solving, as the company offers opportunities to work on cutting-edge projects and contribute to its mission of advancing the field of technology.

What makes Mercury an attractive place to work?

Mercury is a well-established and respected company in its industry, known for its commitment to innovation and customer satisfaction. The company's workplace culture values collaboration, flexibility, and continuous learning, providing employees with opportunities to grow professionally and contribute to meaningful projects. Joining Mercury offers the chance to be part of a dynamic team that drives progress and innovation, with opportunities for career advancement and personal development in a fast-paced and challenging environment.

What other companies are hiring for Systems Analyst jobs?

What are the most popular jobs at Mercury?

Customer Support Systems & Analytics Architect

Mercury

San Francisco, CA • On-site, Remote

Full-time

Re-posted 18 days ago

Job description

We're looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity-spanning multiple channels, an expanding BPO model, and sophisticated AI automation-we are moving away from fragmented, project-based data support toward a model of holistic ownership.
In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including Zendesk and our AI Agent - to drive informed decision-making across the team. You will ensure our systems are configured in a way that produces reliable, high-quality data, and you will translate that data into actionable insights for CS leadership and stakeholders. You'll sit at the intersection of data, operations, and customer experience, partnering closely with CS leadership, Strategy and Ops, and cross-functional teams like Data to make sure our reporting infrastructure is built to scale. Your work will be foundational to how the CS organisation measures performance, identifies opportunities, and drives decision-making.
Key Responsibilities
  • Unified reporting and analytics: Actively build and maintain reports and dashboards that give the CS organisation clear visibility into key performance metrics, trends, and performance across channels, teams and projects - from our internal Support team to our BPO partners.
  • CS Systems configuration and data governance: Work closely with systems admins to advise on the structural setup of our Zendesk instance across customer-facing teams, ensuring it is configured to generate clean, consistent, and reliable data while maintaining secure systems and efficient workflows.
  • Data hygiene standards: Define and enforce standards for how data is captured across CS systems so that reporting is accurate, trustworthy, and reproducible
  • AI automation data oversight: Monitor and analyse data from our AI chatbot, ensuring it is tracked in a way that supports quality reviews and decision-making across the CS organisation
  • Insights to action: Translate raw data and reporting into clear recommendations that help CS leadership make decisions on resourcing, tooling, process improvements, and strategy
  • Stakeholder support: Partner with cross-functional partners in areas like Product, Data and Strategic Finance to understand their data needs and deliver reporting that supports their goals
  • Systems evaluation: Assess the data capabilities of existing and new CS tools, and make recommendations on how to optimise our systems stack for better reporting outcomes
  • Process documentation: Document data structures, reporting methodologies, and system configurations to ensure institutional knowledge is retained and accessible across the team
What You Bring to the Table
  • 5-8 years of experience in a data analyst, business intelligence, or systems analyst role, ideally within a customer support or operations environment
  • Hands-on experience with Zendesk administration and configuration, including views, fields, triggers, and reporting, as well as using Zendesk Analytics to build reports and dashboards
  • Fluency in SQL and experience working with data and BI tools such as Omni, Metabase, or similar
  • Strong analytical thinking with the ability to turn complex datasets into clear, actionable insights
  • Experience building and maintaining dashboards and reports for non-technical stakeholders
  • Deep understanding of data hygiene principles and how system configuration impacts data quality
  • Excellent communication skills, with the ability to present data findings clearly to stakeholders at all levels
  • Collaborative mindset with experience working cross-functionally across teams such as Operations, Product, and Engineering
The Ideal Candidate Will Also Have
  • Experience working with AI chatbot or conversational analytics platforms
  • Familiarity with other CS tools such as Intercom, Guru, or Rippit (formerly known as MaestroQA)
  • Experience working in a high-growth SaaS or fintech environment
  • Background in supporting data-driven workforce planning or CS strategy initiatives

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
#LI-AS1
Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$154,200-$192,800 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$138,800-$173,500 USD
Canadian employees (any location):
$145,800-$182,200 CAD

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