Medical Spine Practice

Medical Receptionist (Spine Surgery & Pain Management) – Commercial Insurance Experience

Location: Oklahoma City, Oklahoma
Job Type: Part-time-Mon-Tues and Thursday 8:15-5pm
Pay: Competitive, based on experience, knowledge, and job proficiency.

About the Role

We are seeking a professional, patient-focused Medical Receptionist with strong commercial healthcare insurance knowledge to join our Spine Surgery & Pain Management office. This role is the first point of contact for patients and is essential to smooth scheduling, accurate registration, insurance verification, and an excellent patient experience.

Responsibilities

• Welcome patients and manage check-in/check-out with accuracy and empathy
• Answer multi-line phones, route messages, and provide exceptional customer service
• Schedule appointments for spine surgery and pain management (new patients, follow-ups, post-op visits, etc.)
• Collect and verify demographics, photo IDs, insurance cards, referrals, and paperwork
• Verify commercial insurance eligibility and benefits (copays, deductibles, coinsurance, network status)
• Identify when referrals and/or prior authorizations may be needed (visits, imaging, procedures) and route appropriately
• Clearly communicate patient responsibilities and next steps (referrals, forms, arrival time, records/imaging needs)
• Scan/upload documents into the EHR (insurance cards, referrals, authorizations, consents) and maintain accurate records
• Maintain HIPAA compliance and protect patient privacy at all times

Required Qualifications

• 2+ years medical front office/reception experience (specialty practice preferred)
• Demonstrated experience with commercial insurance verification/benefits
• Strong scheduling and multitasking skills in a fast-paced environment
• Excellent communication, professionalism, and reliability
• Comfortable using EHR/PM systems, scanning, and standard office software

Preferred Qualifications

• Experience in spine, orthopedics, neurosurgery, or pain management
• Familiarity with authorization workflows for imaging/procedures
• Bilingual (Spanish/English) a plus

Skills & Traits

• Friendly, calm, and confident with patients who may be in pain
• Detail-oriented (DOB, insurance IDs, coverage dates, referral requirements)
• Organized, punctual, and team-oriented