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MedStar Health

Team Lead Peer Recovery Coach

Baltimore, MD · On-site

$22.48 - $39.75/hr

MedStar Health is looking for a Team Leader Peer Recovery Coach to join our team! As a Team Leader ... Identifies departmental performance improvement opportunities and demonstrates a solution-oriented ...

MedStar Health

Social Worker

Olney, MD · On-site

$29.15 - $48.99/hr

About the Job MedStar Health is looking for a Social Worker MSW (Master of Social Work) to join our ... Engages with manager and/or peers in posing potential solutions to problems and participates in ...

TriOptus LLC

General Manager 6

Washington, DC · On-site

$101K - $130K/yr

Employees who work at MedStar Washington Hospital Center are required to be fully vaccinated ... solutions that sustain growth in the day-to-day operations. Key Duties * Directs all contract ...

MedStar Health

Pharmacy Technician

Olney, MD · On-site

$19.55 - $34.25/hr

About the Job General Summary of Position MedStar Montgomery Medical Center is currently hiring a ... Mixes IV additives to solutions TPN's and Chemotherapy as required. * Transports: Delivers ...

MedStar Health

Histotechnician I

Baltimore, MD · On-site

$25.86 - $41.93/hr

... MedStar hospitals. Monitors pending log and mails reports as needed. * Performs CAP proficiency testing. * Changes solutions for histology laboratory on a regular basis. * Manages section QC/QA and ...

MedStar Health

Pharmacy Technician

Olney, MD · On-site

$19.55 - $34.25/hr

About the Job General Summary of Position MedStar Montgomery Medical Center is currently hiring a ... Mixes IV additives to solutions TPN's and Chemotherapy as required. * Transports: Delivers ...

MedStar Health

Histotechnician I

Baltimore, MD · On-site

$25.86 - $41.93/hr

... MedStar hospitals. Monitors pending log and mails reports as needed. * Performs CAP proficiency testing. * Changes solutions for histology laboratory on a regular basis. * Manages section QC/QA and ...

MedStar Health

Histotechnician I

Rosedale, MD · On-site

$25.86 - $41.93/hr

... MedStar hospitals. Monitors pending log and mails reports as needed. * Performs CAP proficiency testing. * Changes solutions for histology laboratory on a regular basis. * Manages section QC/QA and ...

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Medstar Solutions Jobs Information

Infographic showing various job openings at Medstar Solutions in the United States as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% Physical job distribution.

Clinical Access Specialist (Medical Assistant)

MedStar Health

Washington, DC • On-site

$19.55 - $34.25/hr

Other

Posted 17 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

130th of 887 rated healthcare providers

Job description

About the Job
The Clinical Access Specialist acts as the first welcome at a site for the caller on behalf of MedStar Health instilling loyalty and anticipating needs while providing efficient effective customer relationship management. Elicits and records patient information and inquiries by following established protocols for the Lab Call Back program and/or to schedule patient appointments for specified practice groups and/or multiple locations. Facilitates communication between patients and the practice site staff. Advocates on the caller/customer behalf to ensure needs are met and to promote an optimal patient experience. Demonstrates ability to establish and maintain effective relationships with patients and their families through active listening empathy courtesy and professionalism.
Primary Duties and Responsibilities
  • Is responsible for inbound and outbound call handling to identify and assess callers' needs quickly and accurately.
  • Solves problems systematically using sound business judgment and critical thinking skills.
  • Demonstrates high reliability principles through proactive approach to patient safety reporting patient safety events and near-misses identifying and implementing opportunities for improvement and seeking system solutions to safety concerns.
  • Maintains alertness for patient/caller medical or health issues that may need to be addressed urgently. Promptly notifies clinical personnel or intervenes as per departmental protocol.
  • Demonstrates ability to use various MedStar Health technology and software applications as required to assist with the caller's needs; documents patient/family call encounters; and reports patient/workflow concerns as appropriate applying chain of command.
  • Demonstrates behavior consistent with MedStar Health mission vision goals SPIRIT values objectives and patient care philosophy.
  • Displays characteristics of inquiry empathy courtesy compassion and respect during communication with customers. Seeks to de-escalate situations and provide resolution for patients/callers; notifies leaders promptly if a conflict cannot be resolved or a situation requires immediate attention.
  • Ensures complete communication (closes the loop and follow up) between key customer groups including internal and external customers in an appropriate and timely manner.
  • Facilitates new patient registration and updates current registration. Facilitates outbound calls to patients pertaining to COVID 19 negative lab results through standardized scripting.
  • Maintains scheduling and lab call back protocol knowledge base and designated skills in order to meet established goals for scheduling accuracy results call backs daily call metrics and defined individual/team goals.
  • Maintains subject matter knowledge of assigned specialties and/or lab call back scripting and workflows to effectively address patient inquiries prepare prescription refill requests lab result inquiries and clinical questions to the providers.
Minimal Qualifications
Education
  • High School Diploma or GED required
  • Completion of an approved Medical Assistant (MA) program required or
  • Completion of an approved LPN program
  • One year of relevant education may be substituted for one year of required work experience.
Experience
  • 2 years of experience in a high-volume customer service industry position analyzing and resolving customer concerns from basic to complex in nature required
  • 1-2 years Telephonic customer service experience typically acquired in a call center role, front desk reception, hospital or medical office scheduling environment required
Licenses and Certifications
  • Certified Medical Assistant (CMA)-AAMA Certified Medical Assistant (CMA) by the American Association of Medical Assistants required or
  • Registered Medical Assistant (RMA)-American Medical Technologists Registered Medical Assistant (RMA) through American Medical Technologists or equivalent within 12 months of hire required or
  • LPN - Licensed Practical Nurse - State Licensure required
Knowledge Skills and Abilities
  • Ability to type 40 WPM accurately.
  • Intermediate proficiency with software applications including creating and editing Microsoft Word documents and Excel spreadsheets.
  • Ability to navigate through multiple technology programs simultaneously while speaking with patients/families on the telephone.
  • Exceptional interpersonal and telephone communication skills and use of grammatically correct written communication.
  • Ability to empathize with and prioritize MedStar customer needs while remaining composed focused and demonstrate compassion during stressful situations.
  • Good communication and decision-making skills especially while multi-tasking.
  • Ability to work in a high-stress and complexity environment applying a high sense of urgency. Strong attention to details.

This position has a hiring range of
USD $19.55 - USD $34.25 /Hr.

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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