Meals on Wheels Plus

Client Services Data & Reporting AdministratorJob Summary

The Client Services Data & Reporting Administrator is responsible for data accuracy, Client Service reporting, and making appropriate referrals for all other Client Services needed. In addition, this position is responsible for assisting with compliance, audits, desk reviews, and ad hoc funder requests.

Classification

Non-Exempt (Full-Time)

Reports To

Director of Client Programs

President & CEO

Major Responsibilities

• Ownership of AIMS data, ensuring quality controls are being followed
• Coordinate reporting, utilizing internal data management system (AIMS) and monitor call center changes in AIMS and eCIRTS for client data accuracy, compliance, and referrals
• Auto record home delivered meals as needed and generate monthly reports which includes the Terminations and New Starts report; directing and overseeing the daily, weekly, and monthly reports of statistics for senior programs; collaborate with the internal program staff to secure all the data and submit them to the executive team, Senior Connections Center (SCC), and County
• Facilitates the annual client satisfaction surveys, i.e., rewords and edit surveys as needed, disseminates the survey to appropriate departments, reviews and consolidates the responses, and coordinates with other departments to follow up with clients
• Assist with Service Provider Agreement (SPA) which is the preparation for the annual federal grant; focused primarily on the Home Delivered Meals program
• Respond to ad hoc SCC, County requests, and monitoring requests
• May perform other duties as required by workload and supervisor
• Bachelor’s Degree, preferably in Health Services or Business; or equivalent work experience in case management
• Minimum of 5-7 years’ experience in a related field (i.e., Case Management, Client Services, Quality Control, Data Integrity)
• Ability to prioritize workflow and meet deadlines
• Strong proficiency in computer skills, particularly Excel in the capacity of conditional mail merges, pivot reports, graphs and advanced formulas (i.e.: Microsoft Office Suite and Data Management Programs)
• Knowledge of database management principles, reporting, data integrity, and systems administration
• Excellent telephone and interpersonal skills
• Excellent oral and written communication skills; ability to interact well with colleagues, supervisors, management, and volunteers
• Ability to work independently while gathering confidential information with discretion and compassion
• Interest in programs designed to assist Older Americans
• Extraordinary attention to detail
• Ability to sit for long periods with extended work at a computer
• Must be able to bend, lift, carry, push, and pull 25 lbs. or 50 lbs. with assistance
• Bi-lingual language skills a “Plus”