Mbami

Family & Children's Services of Mid-Michigan

Work Hours: Full-time, exempt; schedule requires flexibility to attend evening and weekend events and community activities, as needed.
Function:

The Chief Executive Officer serves as the organization's chief executive and provides overall leadership and direction for agency operations, programs, finances, staff, community relationships, and organizational development. The CEO works closely with the Board of Directors to advance the agency's mission and strategic plan, providing the information, recommendations, and support necessary for effective governance and decision-making. In collaboration with the Director of Clinical Services and other leadership staff, the CEO ensures that agency programs and services are effectively developed, delivered, evaluated, and continuously improved in accordance with industry best practices, legal and regulatory requirements, established policies and procedures, and the Agency Mission and Strategic Plan.

Summary of Primary Duties and Responsibilities:

1. Organizational Leadership: Lead the development and execution of a multi-year strategic
vision that advances organizational sustainability, expands community impact, and
positions the organization as a trusted, accessible provider of behavioral health and family
support services throughout the region.

• Provide overall leadership and direction for the agency and its senior leadership team.
• Foster a healthy organizational culture characterized by clear communication,
  accountability, respect, transparency, professional development, and employee
  engagement.
• Recruit, develop, evaluate, and retain qualified leadership and staff.
• Oversee organizational policies, procedures, and risk-management practices.

2. Financial Management & Stability: The CEO will provide executive leadership for the
financial health, sustainability, and growth of the organization. Work with the Finance
Director to develop and oversee the annual operating budget, monitor financial
performance, ensure appropriate financial controls, oversee audits, and support the
agency’s long-term financial sustainability and resource development.

3. Program & Service Leadership: Provide organizational and strategic leadership for
the development and evolution of agency programming, working in partnership with
the Director of Clinical Services to ensure programs address community needs,
reflect appropriate clinical expertise, and maintain effective clinical oversight.

• Ensure programs and services align with the agency’s mission, strategic priorities,
  community needs, and available resources.
• Support evaluation of program effectiveness and outcomes.
• Encourage innovation and continuous improvement.
• Ensure compliance with applicable licensing, accreditation, contractual, and regulatory
  requirements.

4. Board Relations & Governance: The CEO reports to the Chair of the Board of Directors,
consistent with the existing CEO job description.

• Work closely with the Board Chair and Board of Directors to advance the agency’s mission
  and strategic priorities.
• Provide the Board with timely, accurate, and meaningful information to support effective
  governance and decision-making.
• Support Board development, orientation, committee work, and succession planning as
  appropriate.
• Maintain a productive relationship between the Board and agency staff while respecting
  appropriate governance and management roles.

5. Community Relations & External Leadership: The CEO will serve as the chief ambassador
and advocate for the agency.

• Serve as a primary spokesperson and community representative for the agency.
• Develop and maintain relationships with community partners, government agencies,
  funders, donors, businesses, and other stakeholders.
• Represent the agency in community, professional, and collaborative initiatives.
• Advocate for the needs of children, families, and the communities served.

6. Fund Development & Resource Development: Provide leadership and strategic direction for
the agency’s fund development efforts in collaboration with the Director of Fund Development
and Community Investment, Board of Directors, and other appropriate staff. Develop and
maintain relationships with major donors, foundations, corporations, community leaders, and
other funding partners to support the agency’s mission and strategic priorities.

7. Compliance, Risk & Quality: Responsible for ensuring the organization operates with integrity,
compliance and appropriate risk oversight.

• Ensure compliance with applicable federal, state, and local laws, regulations, licensing
  requirements, accreditation standards, contracts, and funding requirements.
• Maintain appropriate oversight of protected health information, confidentiality, privacy, and
  client records in accordance with HIPAA and other requirements.
• Promote appropriate risk-management, safety, confidentiality, and ethical practices.
• Maintain oversight of organizational compliance related to billing, payer requirements,
  documentation, and any other areas that may create financial or regulatory risk.
• Ensure appropriate internal controls, policies, and oversight tools are in place to safeguard
  assets and reduce financial, legal, operational and reputational risk.
• Maintain appropriate organizational standards for quality and accountability.

8. Other Duties: Other duties assigned by the Chair or the Board of Directors.

Essential Knowledge, Skills, and Abilities to Perform the Job:

• Exceptional verbal, written, interpersonal, and public communication skills
• Strong strategic thinking, problem-solving, and decision-making abilities
• Demonstrated nonprofit executive leadership and organizational management
• Knowledge of human-services systems, community needs, and relevant regulatory
  environments
• Strong financial management and organizational planning skills
• Ability to build effective relationships with staff, Board members, donors, funders, community
  partners, and government agencies
• Demonstrated ability to lead organizational change and continuous improvement
• Ability to inspire, develop, and hold staff accountable

Qualifications:

Bachelor's degree, advanced degree in business, human services, public administration, nonprofit management, or a related field preferred, equivalent combination of education and relevant nonprofit leadership experience may be considered. Minimum of 7–10 years of progressively responsible leadership experience, preferably within a nonprofit or human- services organization. Demonstrated experience in organizational leadership, strategic planning, financial management, staff development, community relations, and resource development preferred.

Leadership & Relationship Expectations:

The CEO must demonstrate exceptional interpersonal skills and the ability to establish trust and effective working relationships with employees, Board members, clients and families, donors, funders, community leaders, government officials, partner organizations, and other stakeholders.

Level of Access to Protected Health Information:

Level 1, All case files

Chief Executive Core Competencies:

• Strategic Leadership
• Accountability
• Sound Judgment
• Organizational Stewardship
• Community Leadership

Family & Children’s Services Core Values:

All employees are expected to demonstrate the following:

• Communication
• Teamwork
• Accountability
• Transparency
• Empathy
• Respect