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Maximus

Maximus

60 jobs near Columbus, OH

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, July 10, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements Maximus is ...

Maximus

Operations Support Center Lead

Annapolis, MD · On-site

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS236, M3, Band 7 Job-Specific Essential Responsibilities: - Supervise and mentor OSC staff, including scheduling ...

Maximus

Operational Program Manager

VA · On-site +1

Why Maximus? Flexibility That Fits Your Life - Work/life balance support with flexibility designed to meet your personal and professional needs. Robust Health & Insurance Benefits - Choose from a ...

Maximus

Appian Lead Developer

VA · On-site +1

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS154, T4, Band 7 Job-Specific Minimum Requirements: - Bachelor's degree in Computer Science, IT, Engineering, or a ...

Maximus

Lead Security Architect

Randolph, TX · On-site

$74.50 - $96.25/hr

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS040, T4, Band 7 Job-Specific Essential Duties and Responsibilities: - Design and implement enterprise cloud security ...

Maximus

Storage Administrator

Annapolis, MD · On-site

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS080, T2, Band 5 Job-Specific Responsibilities: - Administer and maintain the storage infrastructure, including storage ...

Maximus

Appian Developer

VA · On-site +1

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS152, T2, Band 5 Job-Specific Essential Duties and Responsibilities: - Develop and configure complex enterprise ...

Maximus

Technical Program Manager

San Antonio, TX · On-site

$116K - $150K/yr

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS173, P5, Band 8 Job-Specific Essential Duties and Responsibilities: - Manage and oversee technical aspects of all IDCS ...

Maximus

Junior BUR and Storage Engineer

VA · On-site +1

Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce ...

Maximus

Enrollment and Eligibility Manager

Topeka, KS · On-site

Maximus is seeking a highly motivated Enrollment/Eligibility Manager to support a potential government healthcare program in Topeka, Kansas . As a trusted partner to government agencies nationwide ...

Maximus

Enrollment and Eligibility Supervisor

General information Job Posting Title Enrollment and Eligibility Supervisor Date Friday, July 24, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is ...

Maximus

Senior BUR and Storage Engineers

VA · On-site +1

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving ...

Maximus

Database Administrator

Annapolis, MD · On-site

Operating under MAXIMUS's founding mission of Helping Government Serve the People ® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost ...

Maximus

Cybersecurity Manager

Pittsburgh, PA · On-site

$107K - $145K/yr

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS059, T5, Band 8 Job-Specific Minimum Requirements: - Bachelor's degree in Cybersecurity, IT, or related field (or ...

Maximus

Windows Administrator

Annapolis, MD · On-site

$43.25 - $54.25/hr

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS219, T3, Band 6 Job-Specific Essential Duties and Responsibilities: - Administer and maintain Windows-based server ...

Maximus

Senior Specialist - Facilities

El Paso, TX · On-site

General information Job Posting Title Senior Specialist - Facilities Date Thursday, July 30, 2026 City El Paso State TX Country United States Working time Full-time Description & Requirements Maximus ...

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Showing results 21-40

Tier 1 Call Center Agent

Maximus

San Antonio, TX • On-site

$13.50 - $17.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 5 days ago

Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

294th of 491 rated business services

Job description

General information
Job Posting Title
Tier 1 Call Center Agent
Date
Friday, July 10, 2026
City
San Antonio
State
TX
Country
United States
Working time
Full-time
Description & Requirements
Maximus is looking to hire a Tier 1 Call Center Agent.
This position is onsite and requires an active TS/SCI clearance.
Job-Specific Essential Duties and Responsibilities:
- Handles inbound and outbound customer contact including but not limited to voice, emails and online chat.
- Listens actively to determine customer needs and answers questions.
- Demonstrates courtesy, patience and professionalism while providing information to customers.
- Research knowledge articles to answer and respond to customer inquiries pertaining to provided products and services.
- Takes immediate action on service requests and provide first contact resolutions that are clear, meets the customer's needs, and confirms the customer's understanding of the solution in accordance with DoD, USAF, and Program standards and guidelines.
- Identifies concerns and routes to the appropriate department to address escalated customer and service issues.
- Determines complexity of inquiry and if it should be escalated and routes inquiry in a timely manner.
- Creates a record of the type of contact in the government hosted ServiceNow ITSM tool for referral and historical purposes.
- Responsible for providing day-to-day technical support to customers for a range of hardware and software related systems.
- Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
- Provide effective and timely resolution of users' problems, queries or complaints.
- Assist in hardware and software evaluation.
- Communicate information that requires some explanation or interpretation. Work is under moderate supervision. Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.
Job-Specific Minimum Requirements:
- Associate degree in relevant technical field or at least 2 years' experience in a technical help desk position or technical support.
- Experience with software application troubleshooting and tiered escalation processes.
- Experience with Information Technology Service Management Tools (ServiceNow, Jira Service Management, BMC Remedy etc.)
- Familiarity with general networking and software applications.
- IAT level 1 minimum, IAT level 2 preferred.
#techjobs #clearance #veteransPage #DODAIRFORCE-CYBER
Minimum Requirements
TCS257, S2, Band 2
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
25.00
Maximum Salary
$
30.00

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