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Maxar Technologies
Maxar Technologies

60 Maxar Technologies Workforce Analyst Jobs Hiring Near You

ABM

Workforce Productivity Analyst

San Francisco, CA · On-site

$80K - $100K/yr

... in workforce planning, performance management, and business analysis. Benefit Information: ABM ... technologies and sustainable solutions that enhance facilities and empower clients to achieve their ...

ABM

Workforce Productivity Analyst

San Francisco, CA · On-site

$55K - $100K/yr

... in workforce planning, performance management, and business analysis. Benefit Information: ABM ... technologies and sustainable solutions that enhance facilities and empower clients to achieve their ...

Curana Health, Inc.

Workforce Business Analyst I

Implementation, workflows, and manage new technologies * Manage and delegate tasks to other lines ... Applicants for the workforce analyst position require a High School Diploma to bachelors degree ...

Omni Inclusive

Workforce

... just Workforce Central experience. • This role requires someone with very deep 10+ years of ... in complex technology environments requiring a multi-product solution, as well as product ...

PwC

Workforce Transformation Manager

Ottawa, ON · On-site

CA$112K - CA$162K/yr

... technologies), Workforce Planning, People Analytics & Insights, Job Architecture, Skills Management, Integrated Talent Management, and AI in HR * Utilize deep knowledge of future of work trends ...

PwC

Workforce Transformation Manager

Toronto, ON · On-site

CA$112K - CA$162K/yr

... technologies), Workforce Planning, People Analytics & Insights, Job Architecture, Skills Management, Integrated Talent Management, and AI in HR * Utilize deep knowledge of future of work trends ...

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Maxar Technologies Jobs Information

What is it like to work at Maxar Technologies?

Maxar Technologies is a company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous learning. The company's diverse teams work on various projects, including satellite manufacturing, Earth observation, and geospatial intelligence, with a focus on delivering critical information and services to customers worldwide. Working at Maxar Technologies may appeal to candidates who are passionate about space exploration, geospatial technology, and making a meaningful impact on global challenges, with opportunities to contribute to cutting-edge projects and develop their skills in a dynamic and supportive environment.

What makes Maxar Technologies an attractive place to work?

Maxar Technologies is a leading global provider of space technology and Earth intelligence solutions, with a strong reputation for delivering innovative and critical infrastructure projects. The company fosters a collaborative and dynamic work environment that encourages innovation, creativity, and professional growth, with opportunities for employees to work on cutting-edge projects and technologies. By joining Maxar, individuals can contribute to the development of critical infrastructure and services that impact global decision-making, while also advancing their careers in a rapidly evolving industry.

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Workforce Optimization Analyst- Skokie, IL

NorthShore

Skokie, IL • On-site

$24.86 - $37.29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Endeavor Health rating

7.0

Company rating: 7.0 out of 10

Based on 402 frontline employees who took The Breakroom Quiz

421st of 898 rated healthcare providers

Job description

Hourly Pay Range:
$24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
  • Sign on bonus: N/A
  • Position: The Workforce Optimization Analyst
  • Location: Skokie, IL
  • Full Time/Part Time: Full-Time
  • Hours: Monday-Friday: 8:00am -5:00pm
  • Required Travel:

A Brief Overview:
The Workforce Optimization Analyst reports directly to the Sr Manager of Workforce Optimization. This role is responsible for ensuring that the call center operates efficiently by optimizing staff scheduling, forecasting call volumes, and analyzing workforce performance data. This role involves creating staffing models, generating reports, and utilizing workforce management (WFM) tools to balance resources with call demand, minimizing wait times, and maximizing agent productivity.
The WFO Analyst works closely with operations teams to forecast staffing needs, develop schedules, and adjust them in real-time based on changing business demands. This position also focuses on analyzing trends in call patterns, service levels, and key performance indicators (KPIs) to make informed decisions that enhance the customer experience while improving operational efficiency.
Additionally, the WFO Analyst provides recommendations to management on process improvements, resource allocation, and system enhancements. The ideal candidate has strong analytical skills, proficiency in WFM tools, and a deep understanding of call center operations to ensure optimal resource utilization and service delivery.
What you will do:
  • Workforce Planning and Forecasting
    Forecast Call Volumes and Staffing Needs. Analyze historical data and trends to forecast future call volumes, handling times, and customer demand across various shifts and channels. Develop long-term and short-term staffing forecasts to ensure adequate coverage, taking into account factors such as seasonality, marketing campaigns, and special events.
    Develop and Maintain Staffing Models. Create dynamic staffing models that account for varying workloads, agent availability, and service level agreements (SLAs). Adjust staffing forecasts as needed to account for changes in business operations or unplanned events such as outages or system upgrades.
    Generate Real-Time and Intraday Adjustments. Monitor real-time call volumes and agent activity to make immediate adjustments to schedules as needed, ensuring optimal staffing levels and service performance throughout the day. Recommend overtime or additional shifts when there are unplanned spikes in call volumes or customer demand.
  • Scheduling and Capacity Management
    Create and Maintain Agent Schedules. Design and implement agent schedules that balance business needs with agent preferences and contractual obligations (e.g., full-time vs. part-time, shift rotations, breaks, and time off).
    Ensure that schedules optimize coverage during peak hours while minimizing underutilization during quieter periods.
    Monitor and Adjust Schedule Adherence. Track agent adherence to assigned schedules, including log-in and log-out times, breaks, and shift start/end times. Work with supervisors and agents to correct adherence issues and improve time management.
    Administer Time-Off Requests and Shift Swaps. Manage and process time-off requests, shift changes, and schedule adjustments in a way that minimizes disruptions to service levels. Ensure that time-off policies are followed and that any approved requests are accounted for in staffing forecasts.
  • Performance Monitoring and Analysis
    Analyze Workforce and Operational Performance Data. Review performance metrics such as service level, average handle time (AHT), occupancy rates, and customer satisfaction (CSAT) to identify opportunities for operational improvement. Conduct trend analysis to understand the impact of workforce management decisions on call center performance and resource utilization.
    Generate Workforce Performance Reports. Prepare detailed reports that summarize call center performance metrics, including staffing efficiency, productivity, service levels, and KPI compliance.
    Present workforce-related insights and recommendations to management and operational teams to inform strategic decision-making.
    Monitor Key Performance Indicators (KPIs). Track and monitor KPIs such as first-call resolution (FCR), average speed of answer (ASA), and adherence to service level agreements. Analyze gaps between forecasted and actual performance, recommending corrective actions to optimize workforce utilization.
  • Workforce Optimization Tools and Systems
    Utilize Workforce Management (WFM) Tools. Leverage WFM software to automate forecasting, scheduling, and real-time workforce adjustments. Ensure data accuracy and system integrity by regularly updating agent profiles, historical call data, and forecast parameters within the WFM tool.
    Implement Automation and Efficiency Solutions. Explore and implement new technologies and processes that enhance workforce optimization and improve efficiency in managing agent resources. Collaborate with IT and software vendors to troubleshoot issues and optimize system performance.
    Provide WFM System Training and Support. Train supervisors and team leads on WFM tools, dashboards, and reporting functionalities to ensure smooth adoption and utilization of these systems. Provide ongoing support and troubleshooting assistance for workforce management software and tools.
    Perform other duties as assigned.

What you will need:
  • Associates Degree Preferred
  • 2 Years Call Center Workforce Management experience required
  • Experience in contact center workforce management and analysis programs
  • Exceptional written and verbal communication skills
  • A strong understanding of the contact center environment and the role workforce management plays in the attraction, retention, and performance of high-quality employee talent

Benefits:
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off
  • Community Involvement Opportunities

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