Matrix Ndi

The role of Audiovisual Support Engineer will be dedicated to one of our key Enterprise customers. In this senior-level role, you will take ownership of the design, implementation, and support of complex AV systems, ensuring seamless integration with existing infrastructure and providing advanced technical expertise.

What You’ll be Doing:
We are seeking a proactive and detail-oriented Audiovisual Support Engineer to join our technical support team. The ideal candidate will be responsible for providing advanced AV support, troubleshooting, and setup for events, meetings, and daily operations. This role will work on large-scale projects, drive AV system optimization, and lead cross-functional efforts to improve the user experience. You will also mentor lower-level technicians and engineers while managing technical escalations.

• AV System Design & Integration: Design, implement, and configure comprehensive AV systems for various environments (e.g., boardrooms, auditoriums, video conferencing suites, and training facilities). Ensure seamless integration with other IT systems and infrastructure.
• Advanced Troubleshooting & Problem Solving: Handle the most complex AV issues that are beyond the scope of Level 1 and Level 2 technicians. Diagnose and resolve technical issues related to AV hardware, software, network connectivity, and system interoperability.
• System Installation & Configuration: Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions.
• Project Management: Oversee AV-related projects, including new system deployments, upgrades, and retrofits. Manage timelines, budgets, resources, and stakeholder communication to ensure successful project execution.
• Collaboration with IT & Network Teams: Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments, ensuring compatibility with firewalls, VPNs, and other network infrastructure.
• Technical Leadership & Mentoring: Provide technical guidance to AV Support Technicians (Level 1 and Level 2), offering training and mentorship to help them develop their skills. Serve as the primary escalation point for technical issues.
• Vendor Management & Procurement: Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts to ensure optimal service delivery.
• Preventative Maintenance & Monitoring: Establish and execute preventative maintenance plans for AV systems, using monitoring tools to ensure early detection and resolution of potential issues.
• Documentation & Knowledge Sharing: Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures. Provide reports on system performance, downtime, and upgrades.
• Stay Updated on AV Trends: Research and stay current with the latest advancements in AV technology, including AV over IP, cloud-based AV solutions, and next-generation hardware and software.

What You Bring to Assure Success:
•Expertise in AV control systems (Crestron, Extron, AMX) and programming knowledge.
•Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies (Dante, AES67, NDI, etc.).
•Strong proficiency with digital signal processing (DSP), video routing, multi-room AV systems, and integration with IT networks.
•Hands-on experience with complex AV system troubleshooting and repair, including hardware failure, network conflicts, and AV system diagnostics.
•Familiarity with cloud-based AV management and monitoring tools.
•Industry certifications such as CTS, CTS-I, CTS-D, CCNA (or similar) highly preferred.
•Strong project management skills, with the ability to lead projects from planning to execution.
•Exceptional problem-solving abilities and analytical thinking.
•Excellent communication skills, able to explain highly technical concepts to non-technical users and executives.
•Leadership and mentoring skills, capable of guiding and developing junior staff.