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TestingXperts

Application Support Engineer

Eagan, MN · On-site

Application Support Engineer Location: Eagan, MN Unix or Linux Hardware and Application Support. Windows 2003, 2008 R2, 2012 Hardware and Application Support Incident, Change, and Problem Management ...

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The Application Support Engineer independently troubleshoots and resolves customer-reported issues within Alkami's ACH Alert Fraud Prevention platform. This role applies professional expertise in ...

nantmedia

Application Support Engineer

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The Application Support Engineer is responsible for supporting, configuring, maintaining, and optimizing enterprise applications that support critical business operations. This role ensures ...

Nantmedia

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The Application Support Engineer is responsible for supporting, configuring, maintaining, and optimizing enterprise applications that support critical business operations. This role ensures ...

Robert Half

Application Support Engineer

Woodbridge, NJ · On-site

$42.75 - $49.50/hr

We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical ...

MillTech

$110 - $150/hr

Application Support Engineer Reports to: Head of Platforms Education Level: Graduate Location: New York City - In office 3 days per week Salary: $130,000 Overview - About MillTech MillTech provides ...

MillTech

Application Support Engineer

Manhattan, NY · On-site

$110 - $150/hr

Application Support Engineer Reports to: Head of Platforms Education Level: Graduate Location: New York City - In office 3 days per week Salary: $130,000 Overview - About MillTech MillTech provides ...

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Showing results 41-60

Application Support Engineer

1872 Consulting

Chicago, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Application Support Engineer

The Application Support Engineer manages desktop and web-based application software solutions typically purchased from third party vendors. They will work directly with the business owners from various administrative departments and provide application analysis, implementation, configuration, administration, troubleshooting and support services as the primary technical point of contact internally, engaging vendor technical support as needed. This position is responsible for maintaining accurate technical documentation, managing application upgrade processes including testing, scheduling and implementation on a regular basis.

Responsibilities

  • Manage processes to upgrade and maintain assigned systems. Work with vendors to resolve issues that cannot be readily addressed using in-house resources.
  • Draft and submit technical specifications and diagrams that document existing systems or outlines the build of prospective systems.
  • In conjunction with other technology teams, establish and maintain an appropriate test environment and execute appropriate application test plans for assigned applications.
  • Define packaging requirements for desktop applications, when necessary, and prepare applications for installation into the production environment using Firm standard tools and methodologies.
  • Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
  • Resolve end user issues as escalated by the Service Desk, including working with software vendors' technical support to resolve complex problems.
  • Provide After Hours On Call Support. Work as needed during monthly maintenance windows.
  • Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
  • Develop and maintain application documentation, including, but not limited to, Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
  • Perform other duties or special projects as required.

Requirements

  • 3+ years of experience maintaining and supporting Windows 10 desktop environments and web-based (client/server or SaaS) applications.
  • Previous experience in software evaluation, implementation, integration, testing and deployment.
  • Previous experience breaking down business processes into technology requirements.
  • Experience with Microsoft Office Applications including third-party add-ins

Nice To Haves

  • Experience with Windows Server 2008 and IIS administration (2012 R2 and higher)
  • Experience with IT task and report automation using tools such as PowerShell scripts
  • Ability to write SQL statements with some complexity
  • Experience with cloud services
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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