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MasterWord Services

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    Infographic showing various job openings at Masterword Services in the United States as of September 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 100% Physical job distribution.

    Coordinator, Remote Interpreting Services

    Remote

    MasterWord Services
    51 - 200 employees
    Learn more about MasterWord Servicesexternal

    $20.25 - $25.50/hr

    Other

    Posted 9 days ago

    Job description

    Coordinator, Remote Interpreting Services

    Coordinate remote language services between customers and language professionals and provide interpretation and translation services by performing the following duties:

    Status: Full-time

    Location: Remote

    Roles and Responsibilities:

    General duties include:

    • Support remote interpreting projects as needed
    • Respond to inquiries and resolve issues submitted by customers and language professionals
    • Communicate with clients regarding project status and any project-related issues
    • Work closely with other key teams/team members and escalate unresolved issues to appropriate personnel
    • Provide excellent customer service and fulfill customer needs to ensure satisfaction
    • Ensure total client satisfaction on output quality and project completion schedules
    • Follow up on requests when necessary to obtain additional information needed for remote language services projects
    • Work with team members each day to ensure customer satisfaction and create long-lasting customer relationships
    • Daily and constant monitoring of reports and address service requests
    • Identify and review any technical problems, and communicate issue resolutions with department
    • Handle sensitive and confidential data in accordance with company privacy, HIPAA, and security policies
    • Assist with recruiting and onboarding interpreters
    • Provide interpreting and translation services when needed for a variety of domains; legal, general medical, mental health, technical, business, and other documentation
    • Audit a representative sample of calls to ensure quality and take appropriate action as required
    • Provide scheduled on-call support, as needed.
    • And other duties as assigned

    Education/Experience:

    Associate degree or equivalent from a two-year college and one to two years of related experience and/or training; or an equivalent combination of education and experience.

    Required Qualifications:

    • Fluency in spoken and written English Language
    • Fluency in a second language (spoken and written)
    • Proven de-escalation skills
    • Exceptional organizational, communication, and phone skills
    • Profound specialized knowledge and the ability to communicate specialized information in another language in a purposeful and target-group oriented manner
    • Detail oriented and proactive
    • Ability to work independently and multi-task
    • Good problem-solving ability
    • Excellent ability to listen
    • Excellent negotiation skills
    • Creativity and resourcefulness
    • Excellent proficiency in general computer applications including MS Office and Word Perfect
    • Willingness to work occasional extended hours to meet client project requirements and provide after-hours on-call support when required

    Additional Preferred Skills:

    Microsoft Word, Excel, PowerPoint, and Outlook

    Customer service experience

    EEO/M/F/D/V

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