Job Description Outline1. Position OverviewThe Stadium Operations Intern will support Marsden Central's stadium division at one of our four stadium locations. Interns will rotate through all operational shifts in a 24-hour environment to gain comprehensive exposure to stadium cleaning operations, management, and customer service delivery. This role provides hands-on experience in shift management, project execution, administrative duties, and employee supervision, contributing directly to meeting client expectations while supporting budget adherence.
2. Key ResponsibilitiesA. Shift Management - Assist with coordinating and overseeing daily cleaning operations across assigned shifts.
- Support shift leads in delegating tasks, monitoring progress, and ensuring service standards are met.
- Participate in shift turnover processes, briefing incoming teams on completed work and priorities.
B. Project Completion - Help plan, execute, and verify completion of cleaning projects tied to game schedules, events, and stadium usage.
- Monitor project timelines and ensure tasks are completed according to specifications.
- Conduct walkthroughs to ensure quality and compliance with client requirements.
C. Administrative Tasks - Assist with scheduling, timekeeping, and payroll-related documentation.
- Maintain inventory records, supply requests, and equipment logs.
- Prepare reports on shift performance, labor usage, and project status for management review.
D. Employee Supervision - Support supervisors in overseeing team performance and attendance.
- Provide hands-on guidance to team members to ensure safe and effective cleaning practices.
- Help facilitate team communication and reinforce Marsden Central standards and expectations.
3. Learning Objectives & Development - Gain full understanding of stadium cleaning operations in a 24/7 environment.
- Develop leadership skills through direct supervision and shift oversight.
- Learn how operational decisions impact budget performance and client satisfaction.
- Build experience with workforce management, communication, and problem solving.
- Understand the unique logistical and quality-control challenges of large event facilities.
4. Schedule & Work Environment - This is a summer internship requiring rotation through all shifts, including days, evenings, overnights, weekends, and event days.
- Work is onsite at the assigned stadium and id often in fast-paced, high-traffic environments.
- Interns should expect physical activity, extended periods on their feet, and work around ongoing stadium operations.
5. Qualifications - Currently pursuing a degree in Business, Facilities Management, Hospitality, Sports Management, or related field (preferred but not required).
- Strong communication, organization, and leadership skills.
- Ability to work flexible hours, including nights and weekends.
- Comfortable working in a dynamic, team-oriented, and sometimes physically demanding environment.
6. Competencies - Team Leadership - Ability to motivate and support diverse team members.
- Accountability - Takes ownership of tasks and follows through consistently.
- Attention to Detail - Ensures quality and adherence to standards.
- Problem Solving - Responds well to unexpected challenges and adjusts quickly.
- Customer Service Orientation - Understands and supports Marsden Central's commitment to client satisfaction.
7. Reports To - Stadium Account Manager or designated Shift Supervisor.
8. Internship Benefits - Exposure to stadium operations within the sports industry, including behind-the-scenes experience at professional & collegiate sports venues.
- Hands-on management experience in a large-scale, 24/7 operational environment.
- Opportunities for mentorship, professional development, and networking within Marsden Central and the broader sports operations ecosystem.
- Potential management opportunities with Marsden Central upon successful completion of the internship.