Marriott Boston Quincy

Assistant Front Desk Manager

We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you. We offer excellent benefits including medical/dental/vision, company-paid life insurance, short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more!

As Assistant Front Desk Manager, you'll partner with the Front Office Manager to oversee the daily operation of the Front Desk, ensuring every guest receives genuine, attentive, and seamless service from arrival through departure.

You should enjoy meeting and talking to new people and enjoy the art of hosting so you can help our guests feel welcomed and special. A comfort level with multi-tasking, using a computer, and fielding questions and/or complaints is important. You should have the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. You should also have effective communication skills and be able to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

Hotels are 24/7 operations. We schedule based on business demands. Nights and weekends will be a normal part of your schedule.

Qualifications

Marriott brand experience and familiarity with FSPMS required.

Behaviors

• Functional Expert: Considered a thought leader on a subject (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Preferred Self-Starter: Inspired to perform without outside help
• Preferred Goal Completion: Inspired to perform well by the completion of tasks
• Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• Some college (Preferred)
• High School (Required)

Experience

• Required 1 years: Marriott brand experience and familiarity with FSPMS required.
• Required 2 years: Prior hotel front desk experience required. Supervisory experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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