Management Information Systems

Job Description

Management Information Systems, Company is a client-focused Managed Services Provider that has been in operation since 1998. Our well-established and growing Technology and Consulting company has serviced the Greater Indianapolis area and nationwide locations, supporting our partners in their technology needs.

Main Responsibilities:

• Respond to requests for technical assistance in person, via phone, e-mail, or ticketing system.
• Troubleshoot and resolve issues in a timely manner.
• Escalate problems to appropriate resources in a timely manner.
• Efficiently prioritize situations and involve relevant parties as necessary.
• Effectively communicate issues identified and work performed to partners.
• Maintain communication with partners including follow ups and feedback.
• Effectively document work process for internal and external use.
• Assist with and/or lead projects, solution implementation, and equipment deployment.
• Comfortably advise Partners on business needs as they relate to information technology.
• Stay current with system information, new technologies, industry changes, and vendor updates.
• Flexible schedule for on-call situations.

Requirements:

• Excellent customer service, communication, and people skills.
• 5-7+ years of systems support – With a strong understanding of relevant Windows OS’s (Server & Desktop).
• Experience with Windows Server Migration (On premise to Azure) as well as on premise migration and management
• Microsoft Intune design, deployment, and management
• Experience with Office 365 /Azure Administration
• Current Microsoft Azure-based certification
• Solid knowledge of networking; including firewall, routing, switching, and wireless technologies.
• Relevant industry vendor or other related certifications preferred. (I.E. Cisco, Microsoft, CompTIA, etc.)

Compensation has bonus opportunities beyond salary

TeamMIS was founded in 1998 with a very clear focus – to serve our partners, not just clients, ethically, morally and professionally. We formed our company to provide technology, advice and knowledge to all who we partner with, and have continued to evolve as business does, not just as technology changes. Every member of our team is focused on providing solutions to our partners the right way – Doing IT Right The First Time, Every Time. It is not enough to deploy technology – we are here to help businesses grow and flourish in all aspects. Our skills, partnerships, and industry contacts combine with our experience and knowledge to give our partners everything they need to succeed.

Believe. Trust. Invest. These are the foundation of TeamMIS. This is who we are. This is what we do.