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Parts Sales Representative
A CAREER AS A MALIN PARTS SALES REPRESENTATIVE...
As a Parts Sales Representative for Malin, you will solicit parts business from accounts through your charismatic interpersonal skills. Malin is guided by our principles of performance, value-creation and customer satisfaction. Our Parts Sales Representatives provide parts inventory and ordering services and serve as the point-person for all customers' parts needs. Their sole priority is to ensure a Malin customer is one for life by maintaining our levels of quality service -- by foreseeing issues before they become customer issues, responding to customer requests promptly and recognizing opportunities to provide additional services and products.
ESSENTIAL FUNCTIONS
* Identify, manage and report all lift truck equipment in assigned accounts and prospect territory to manager and Keeper of the Fleet Team (Recon Red).
* Identify and communicate parts opportunities and resources required to secure all parts business.
* Establish communication plan for each customer and prospect (physical visits, email, phone calls).
* Analyze and evaluate all assigned parts accounts and prospects for growth potential and customer loyalty.
* Develop, implement and execute approved sales growth strategies.
* Provide professional, detailed customer and prospect quotes approved by manager (Parts, Motor, and Wheel/Tire).
* Educate each customer and prospect on all MALIN core competencies/offerings -- parts, service, rental, truck - and other critical customer/territory support services.
* Work closely with Core Sales and CCR Teams to identify new equipment sales and/or parts and service opportunities.
* Assist in the resolution of customer service/parts problems or disputes.
* Assist in the maintenance of the Malin customer database and Corporate Contact Management Software.
ADDITIONAL JOB FUNCTIONS
* Stays knowledgeable within industry, market and business updates and changes.
* Provide market intelligence to management.
* Provide regular customer and prospect reporting to management - as required.
* Support the development of department and corporate sales and marketing plans.
* Develop and maintain excellent customer relations.
QUALIFICATIONS & REQUIREMENTS
Education and Experience
* Three or more years of experience in outside sales or account management, preferably in industrial, heavy equipment or material handling industry
* Experience with CRM tool and Microsoft Office programs -- Outlook, Excel, Word, and PowerPoint
* Bachelor's degree preferred; professional experience in lieu of education will be considered
General
* Self-starter with the ability to work independently in a dynamic, fast-paced environment
* Excellent time-management and phone skills
* Strong written and verbal communication skills
* Strong email and computer skills
* Stable and successful career background
* Strong and ethical performance history
* Coachable and competitive spirit
* Ability to earn client trust with outgoing personality and strong interpersonal skills
* Desire and dedication for a long term professional career
Language & Communication Skills
* Ability to read and interpret customer communications, sales reports, and common documents;
* Ability to respond to inquiries or complaints from customers, or members of the business community;
* Ability to develop sales presentations via phone or in person that conform to prescribed style and format. Ability to effectively present information to customers, top management and peers.
Reasoning Ability & Mathematical Skills
Ability to apply general scientific and business mathematical techniques for conveying product knowledge and pricing negotiation. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions.
Physical Requirements
* Communicate verbally and in writing
* Use telephone, computer equipment and other office equipment
* Drive automobile and make multiple customer calls each day
* Ability to travel 1 -- 3 times annually
* Stoop, bend and lift 10-25 pounds; climb occasional stairs and dock ladders
Malin is an EO Employer -- M/F/Veteran/Disabled