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Mainsail Hotels

60 Mainsail Hotels Jobs Hiring Near You

Mainsail Hotels

Front Desk Agent

Naples, FL · On-site

$13.50 - $17/hr

... of Mainsail Lodging & Development. Essential Functions * Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the ...

Mainsail Hotels

Front Desk Agent

Dunedin, FL · On-site

$12.75 - $16/hr

Today, Fenway is a Mainsail Lodging & Development property and a member of the prestigious Autograph Collection ® of Marriott International, Inc. The Fenway Hotel overlooks the beautiful Dunedin ...

Mainsail Hotels

Front Office Supervisor

Atlanta, GA · On-site

Experience in hotel Front Desk positions * High school diploma, equivalent, or higher * Excellent ... solving problems as necessary Mainsail is an Equal Opportunity Employer and it does not ...

Mainsail Hotels

Night Auditor (Full-Time)

Tampa, FL · On-site

$17.50/hr

Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or ...

Mainsail Hotels

Front Desk Supervisor

Tampa, FL · On-site

$19/hr

Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or ...

Mainsail Lodging and Development

Social Media Intern

Tampa, FL · On-site

$14.25 - $18.25/hr

Why This Role Mainsail Lodging & Development manages more than 25 distinct hospitality concepts across the Southeast and Caribbean, from private island resorts to boutique southern hotels to historic ...

Mainsail Lodging and Development

Front Desk Agent

Dunedin, FL · On-site

$12.75 - $16/hr

Today, Fenway is a Mainsail Lodging & Development property and a member of the prestigious Autograph Collection ® of Marriott International, Inc. The Fenway Hotel overlooks the beautiful Dunedin ...

Mainsailhotels

Bartender (Part Time)

Naples, FL · On-site

... Mainsail hotel room Discount and Marriott Friends and Family hotel room Discount | Free meal for all full-service hotel employees | Free Onsite Wellness & Medical Clinics NOTICE: The hotel business ...

Mainsail Lodging and Development

Front Desk Agent

Dunedin, FL · On-site

$12.75 - $16/hr

Today, Fenway is a Mainsail Lodging & Development property and a member of the prestigious Autograph Collection ® of Marriott International, Inc. The Fenway Hotel overlooks the beautiful Dunedin ...

Mainsailhotels

Front Desk Agent

Naples, FL · On-site

$18/hr

... Mainsail Lodging & Development. Starting pay rate is $18.00 per hour Essential Functions * Ability to interact with guests by providing exceptional customer service and share hotel knowledge using ...

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All JobsMainsail Hotels Jobs

Front Desk Agent

Naples, FL • On-site

Mainsail Hotels
See more jobs at Mainsail Hotelsexternal

$13.50 - $17/hr

Other

Posted 29 days ago

Job description

Front Desk Host

Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.

Essential Functions

  • Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name.
  • Responsible to know all functions to showcase the hotel and the hotel's unique story to each guest.
  • Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
  • Process mobile arrivals and execute flawless service in remote check in area.
  • Ability to engage and navigate high tech amenities and applications.
  • Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
  • Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
  • Assist with guest luggage and receive, store, and deliver both luggage and mail.
  • Respond to guest inquiries.
  • Follow scheduled shifts and follow break and lunch requirements.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Report any suspicious activity or unusual items in room.
  • Report any irregular behavior from guests in public areas and or in room.
  • Ability to take initiative and handle assignments with limited supervision.
  • Follow all hotel policies and procedures as outlined in the team member handbook.
  • Maintain cleanliness and order of work area.

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Previous Opera PMS experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written

Physical Demands

  • Ability to sit or stand for extended periods of time.
  • Ability to bend.
  • Ability to lift, pull 40 lbs.
  • Ability to communicate clearly.
  • Corrected vision to normal range.
  • Ability to work long hours as needed.

Mental Demands

  • Make sound judgments quickly.
  • Work on multiple tasks, making appropriate progress towards deadlines.
  • Able to work independently, take direction, and provide direction to others.
  • Manage differing personalities within the office, the hotel, and the community.
  • Maintain the highest degree of confidentiality.
  • Ability to work effectively in stressful, high pressure situations.
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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