Maharam

Job Summary

Supporting the warehouse management team,  drives assignments and priorities to the warehouse team, via “Dashboard” management, and acts as liaison to inside customers via incoming/outgoing phone calls, emails, and/or Jira requests regarding customer orders, shipment information, etc.  Monitor and expedite shipments to meet Maharam’s on time performance to our customers.

Essential Functions

Assist in monitoring inbound email correspondence to the warehouse office

Handle Jira tickets related to shipping issues, receiving discrepancies, order corrections, and system-related problems

Create, update, track, and follow up on Jira requests

Manage and resolve all Past SLA Jira tickets, including research, updates, and coordination with internal teams

Communicate resolutions, next steps, and status updates through Jira

Monitor orders that are about to fall out of our on time performance commitments; does what’s necessary to expedite such orders within the warehouse/fulfillment center, to the point of order fulfillment and customer delivery

Works with the receiving team, as required, to ensure the effiecient receipt of materials, and prompt storage to the warehouse and inventory management system.

Coordination with outside 3PL WH  

Perform miscellaneous duties as required.

Magnitude and Relationship Reporting

This position reports to the Senior Director

Knowledge and Skills

Superior telephone/e-mail skills

Ability to confidently handle problem resolution, and setting production/warehouse priorities.

Organized and able to multi task

Excellent communication skills both written and verbal

Computer savvy with working knowledge of MS Office including outlook, and Word; and ability to learn DON and various Maharam specific computer functions

A Must complete today attitude!

Education and Experience

Minimum 2 years experience preferred in a warehouse or production environment.