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We are seeking a proactive, analytical, and customer-centric Technical Support Specialist to join our dynamic IT team. In this role, you will serve as a crucial line of support, ensuring our team has the seamless technology experience they need to drive business success. If you are a natural problem-solver who thrives in a fast-paced environment, balances independent execution with collaborative teamwork, and excels at translating technical solutions into exceptional user experiences, we want to hear from you.

Key Responsibilities

• End-to-End User Support: Serve as the primary point of contact for end-user technical issues, diagnosing problems, and driving them through to efficient, complete resolution.
• Lifecycle & Hardware Management: Oversee hardware and software support, including system deployment, OS imaging, user configurations, equipment moves, and workstations setups.
• User Lifecycle Operations: Manage the seamless technical onboarding and offboarding processes for employees, ensuring proper provisioning of equipment and access.
• Modern Workplace Tech: Support mobile devices and facilitate seamless collaboration by setting up and troubleshooting audio/visual equipment in conference rooms.
• Special Projects: Actively participate in and contribute to internal IT initiatives and infrastructure infrastructure projects as assigned.

Position Requirements

• Experience: Minimum of 3 years of hands-on experience supporting Windows 11 and the Office 365 suite in a professional environment.
• Industry Familiarity (A Plus): Prior experience or familiarity with legal applications, document management systems, financial applications, or litigation review platforms is highly desirable but not required.
• Technical & Analytical Skills: Strong troubleshooting capabilities with the ability to diagnose complex, shifting technical issues.
• Communication & Collaboration: Exceptional oral and written communication skills, paired with strong interpersonal abilities and a team-first mindset.
• Organizational Agility: Excellent time-management and organizational skills, with a proven ability to prioritize tasks independently in a high-velocity environment.
• Education: An Information Technology degree or relevant technical certifications are preferred, but equivalent hands-on experience will be highly valued.

What We Offer

We believe in taking care of our team. We offer competitive salaries alongside a robust, comprehensive benefits package designed to support your health, wealth, and well-being:

• Health & Wellness: Comprehensive Medical and Dental insurance, Flexible Spending Accounts (FSA), and optional Aflac supplemental coverage.
• Financial Security: 401(k) retirement plan, Group Term Life Insurance, Accidental Death & Dismemberment (AD&D) insurance, Long-Term Disability, and Optional Term Life choices.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Perks & Growth: Employee referral bonus program and a flexible hybrid work schedule.

We are an Equal Opportunity Employer (EOE).