MacArthur Place Hotel & Spa

Description:

Create Exceptional Guest Experiences in Sonoma Wine Country

At MacArthur Place Hotel & Spa, luxury hospitality begins with genuine connection, thoughtful service, and unforgettable experiences. We are seeking a polished, welcoming, and service-oriented Spa Receptionist to join our Spa & Wellness team.

As the first point of contact for spa guests, this role is essential in creating a seamless and relaxing guest experience from arrival through departure. The Spa Receptionist supports front desk operations, guest engagement, scheduling, spa upkeep, and administrative functions while maintaining the highest standards of hospitality and professionalism.

If you thrive in a fast-paced luxury environment, enjoy creating memorable guest experiences, and have a passion for wellness and service excellence, we invite you to apply.

Position Overview

The Spa Receptionist serves as the welcoming face of the spa, delivering personalized service while supporting daily spa operations. Responsibilities include guest check-ins and check-outs, appointment scheduling, payment processing, guest assistance, facility presentation, and maintaining a calm, polished, and guest-ready environment.

This position plays a key role in driving guest satisfaction, loyalty, and repeat business while contributing to the overall success of the hotel and spa.

What You’ll Do

Guest Experience & Hospitality

• Welcome guests warmly and create a relaxing, luxury spa experience
• Provide spa tours and explain services, amenities, wellness offerings, and promotions
• Manage guest check-ins, check-outs, and appointment scheduling
• Answer phone calls, emails, and guest inquiries professionally and promptly
• Anticipate guest needs and assist with robes, lockers, towels, refreshments, and spa amenities
• Resolve guest concerns professionally and escalate issues when needed
• Build positive guest relationships that encourage repeat visits
• Deliver Forbes-level service through genuine hospitality, personalized attention, and exceptional guest experiences

Front Desk & Administrative Operations

• Process cash, credit card, and room charge transactions accurately
• Maintain guest records and confidentiality standards
• Assist with transaction reconciliation and daily reporting
• Monitor schedules to support smooth daily operations
• Support retail product sales and maintain organized front desk displays

Spa Operations & Facility Support

• Ensure spa, locker rooms, lounges, fitness areas, and pool spaces remain clean, sanitized, and guest-ready
• Restock towels, robes, linens, toiletries, and refreshments throughout shifts
• Prepare treatment rooms before and after services
• Assist with laundry and general spa upkeep
• Report maintenance concerns promptly
• Maintain presentation standards aligned with luxury hospitality expectations

Team Collaboration & Support

• Collaborate with therapists, attendants, housekeeping, engineering, and hotel departments
• Assist with spa operations during high-volume periods
• Maintain inventory of spa products, linens, and supplies
• Support wellness programs, seasonal promotions, and special events
• Foster a positive and team-oriented work environment

Safety, Compliance & Professional Standards

• Follow all health, sanitation, safety, and infection-control procedures
• Safely handles cleaning products and supplies according to OSHA and SDS guidelines
• Maintain organized, clean, and hazard-free workspaces
• Uphold professionalism, uniform & grooming, time & attendance, meal & rest breaks, and workplace conduct standards
• Maintain guest confidentiality and represent MacArthur Place with professionalism in every interaction

Qualifications & Skills

• Previous hospitality, spa, wellness, hotel, front desk, or customer service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced luxury environment
• Professional appearance and polished communication style
• Basic computer proficiency and experience with POS or booking systems preferred
• Knowledge of payment processing and cash handling procedures
• Ability to work independently and collaboratively
• Passion for hospitality, wellness, and guest service excellence

Additional Competencies

• Strong guest service and relationship-building skills
• Positive attitude with flexibility and adaptability
• Strong problem-solving and multitasking abilities
• Highly organized and detail-oriented
• Ability to remain calm and professional during busy periods
• Customer-focused mindset with a commitment to hospitality excellence

Physical Requirements & Work Environment

• Ability to sit, stand, walk, bend, reach, kneel, push, pull, and lift up to 40 pounds
• Comfortable working in warm, humid, aromatic, wet, and outdoor environments
• Ability to assist with cleaning, laundry, and restocking throughout spa, fitness, and pool areas
• Flexible availability including evenings, weekends, holidays, and special events
• Food Handler’s Certification and Responsible Beverage Service (RBS) certification preferred, or ability to obtain upon hire

About MacArthur Place

Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort featuring beautifully designed guest rooms, farm-to-table dining, curated wine experiences, a tranquil spa, outdoor heated pool, and modern fitness center.Our team is passionate about delivering exceptional guest experiences while fostering a culture of collaboration, inclusivity, and hospitality excellence.

Why Join Our Team?

At MacArthur Place Hotel & Spa, you’ll be part of a collaborative luxury hospitality environment in the heart of Sonoma Wine Country where wellness and exceptional guest experiences come first. We offer opportunities for professional growth, a supportive team culture, and exclusive discounts on hotel stays, dining, spa services, and affiliated winery experiences.

Equal Employment Opportunity

MacArthur Place is committed to creating a diverse and inclusive workplace and provides equal employment opportunities and reasonable accommodations in accordance with applicable laws. We strive to foster an environment where all team members feel valued, respected, and empowered to succeed.

Requirements: