MSP4, LLC provides infrastructure, security, and IT advisory services to mid-market professional services, manufacturing, distribution, legal, and government clients across the United States. The ...
Msp4
7 jobs near Columbus, OH
MSP4, LLC provides infrastructure, security, and IT advisory services to mid-market professional services, manufacturing, distribution, legal, and government clients across the United States. The ...
MSP4, LLC is a provider of infrastructure, security, and IT advisory services to mid-market clients across the United States. They are seeking a Field Support Technician (L2) to provide onsite ...
MSP4, LLC is a provider of infrastructure, security, and IT advisory services to mid-market clients across the United States. They are seeking a Field Support Technician (L2) to provide onsite ...
MSP4, LLC provides IT advisory services and is seeking a Field Support Technician (L2) to support client facilities. The role involves troubleshooting and repairing workstations, providing end-user ...
MSP4, LLC provides IT advisory services and is seeking a Field Support Technician (L2) to support client facilities. The role involves troubleshooting and repairing workstations, providing end-user ...
MSP4, LLC is an IT services provider that offers infrastructure, security, and advisory services to various clients across the United States. They are seeking a Field Support Technician (L2) to act ...
MSP4, LLC is an IT services provider that offers infrastructure, security, and advisory services to various clients across the United States. They are seeking a Field Support Technician (L2) to act ...
MSP4, LLC provides infrastructure, security, and IT advisory services to various sectors across the United States. The Systems Administrator (L3) will be responsible for the operational management of ...
MSP4, LLC provides infrastructure, security, and IT advisory services to various sectors across the United States. The Systems Administrator (L3) will be responsible for the operational management of ...
MSP4, LLC provides infrastructure, security, and IT advisory services to mid-market clients across the United States. The Systems Administrator (L3) role involves hands-on operational management of ...
MSP4, LLC provides infrastructure, security, and IT advisory services to mid-market clients across the United States. The Systems Administrator (L3) role involves hands-on operational management of ...
MSP4, LLC is a provider of infrastructure, security, and IT advisory services, seeking a Technical Project Manager to own project delivery for client infrastructure work. The role involves managing ...
MSP4, LLC is a provider of infrastructure, security, and IT advisory services, seeking a Technical Project Manager to own project delivery for client infrastructure work. The role involves managing ...
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
Job Summary:
MSP4, LLC provides infrastructure, security, and IT advisory services to mid-market professional services, manufacturing, distribution, legal, and government clients across the United States. The Field Support Technician (L2) will serve as the onsite face of MSP4 at client facilities, responsible for troubleshooting, deploying workstations, and providing end-user support while adhering to compliance standards.
Responsibilities:
• Deploy and image Windows 10 and Windows 11 workstations to MSP4 and client standards, including domain join, security baseline, and application layering
• Onsite troubleshooting and repair for workstations, peripherals, and local networking: patch cable tracing, switch port verification, VLAN membership checks, Wi-Fi coverage validation. Network configuration changes escalate to L3.
• Printer and peripheral support across common office and industrial brands, including Zebra and other manufacturing-floor label printers
• Active Directory user-support operations: account unlocks, password resets, group membership adjustments against approved standards, workstation re-join to domain
• Microsoft 365 end-user support: mailbox access, OneDrive sync, Teams, SharePoint file issues, license assignment under team standards
• Remote assistance through the MSP4 tools and systems stack during any remote-work portion of the day, with the same ticketing discipline used onsite
• Ticket ownership from intake through resolution: follow MSP4 runbooks for standard procedures, escalate to L3 when a change touches servers, core network, storage, or compliance-scoped systems
• Endpoint-layer security hygiene: phishing triage, password hygiene conversations with users, lost or stolen device response, local admin cleanup, removable-media checks in CMMC-scoped environments
• Client communication with non-technical users, from manufacturing floor staff to executives. Calm, clear, respectful of production pressure.
• Documentation at ticket close that another tech can follow without asking you questions. Reproducible steps, root cause when known, artifacts attached.
Qualifications:
Required:
• 2 to 4 years of onsite technology support, field service, or desktop support in a multi-client environment
• US person status and US-based work location. You must be based in the United States and qualify as a US person (US citizen, US national, lawful permanent resident, or protected individual under US law). This role's access to Controlled Unclassified Information (CUI) and export-controlled systems on CMMC-scoped client sites is restricted under CMMC L2 and US export control regulations.
• Windows 10 and Windows 11 fluency: imaging, OS troubleshooting, driver work, domain join, profile and roaming data handling
• Active Directory and Group Policy at the user-support level: password resets, group membership changes, policy troubleshooting, basic OU navigation
• Microsoft 365 at the user-administration level: mailbox permissions, OneDrive sync issues, Teams and SharePoint file problems, license assignment
• Printer and peripheral troubleshooting across common brands (HP, Canon, Xerox, Brother) and manufacturing-floor devices (Zebra, Datamax, Honeywell)
• Basic networking: DNS resolution, DHCP behavior, VLAN awareness, patch panel and switch port tracing. Concepts and verification, not switch configuration.
• Ticketing discipline in a PSA (HaloPSA preferred; ConnectWise, Autotask, ServiceNow, or equivalent also transferable)
• Communication skills tuned for non-technical end users. Manufacturing floor volume, tempo, and time pressure are part of the job.
• Security awareness that holds under pressure: no password sharing, phishing recognition, endpoint hygiene, no shortcut compromises on CMMC-scoped systems
• Prior experience in a multi-client service delivery environment
Preferred:
• Relevant certifications are a plus, not a requirement. Security+ carries weight on CMMC-scoped client sites. At the networking layer, we lean toward Cisco CCNA over CompTIA Network+ because CCNA demands hands-on configuration rather than definitional recall, and it points toward our L3 track. Microsoft 365 Fundamentals and early Azure credentials are welcome.
Company:
MSP4, LLC offers IT support, managed services, and cloud consulting for businesses and managed service providers. Founded in 2021, the company is headquartered in Doral, USA, with a team of 11-50 employees. The company is currently Early Stage.
MSP4, LLC provides infrastructure, security, and IT advisory services to mid-market professional services, manufacturing, distribution, legal, and government clients across the United States. The Field Support Technician (L2) will serve as the onsite face of MSP4 at client facilities, responsible for troubleshooting, deploying workstations, and providing end-user support while adhering to compliance standards.
Responsibilities:
• Deploy and image Windows 10 and Windows 11 workstations to MSP4 and client standards, including domain join, security baseline, and application layering
• Onsite troubleshooting and repair for workstations, peripherals, and local networking: patch cable tracing, switch port verification, VLAN membership checks, Wi-Fi coverage validation. Network configuration changes escalate to L3.
• Printer and peripheral support across common office and industrial brands, including Zebra and other manufacturing-floor label printers
• Active Directory user-support operations: account unlocks, password resets, group membership adjustments against approved standards, workstation re-join to domain
• Microsoft 365 end-user support: mailbox access, OneDrive sync, Teams, SharePoint file issues, license assignment under team standards
• Remote assistance through the MSP4 tools and systems stack during any remote-work portion of the day, with the same ticketing discipline used onsite
• Ticket ownership from intake through resolution: follow MSP4 runbooks for standard procedures, escalate to L3 when a change touches servers, core network, storage, or compliance-scoped systems
• Endpoint-layer security hygiene: phishing triage, password hygiene conversations with users, lost or stolen device response, local admin cleanup, removable-media checks in CMMC-scoped environments
• Client communication with non-technical users, from manufacturing floor staff to executives. Calm, clear, respectful of production pressure.
• Documentation at ticket close that another tech can follow without asking you questions. Reproducible steps, root cause when known, artifacts attached.
Qualifications:
Required:
• 2 to 4 years of onsite technology support, field service, or desktop support in a multi-client environment
• US person status and US-based work location. You must be based in the United States and qualify as a US person (US citizen, US national, lawful permanent resident, or protected individual under US law). This role's access to Controlled Unclassified Information (CUI) and export-controlled systems on CMMC-scoped client sites is restricted under CMMC L2 and US export control regulations.
• Windows 10 and Windows 11 fluency: imaging, OS troubleshooting, driver work, domain join, profile and roaming data handling
• Active Directory and Group Policy at the user-support level: password resets, group membership changes, policy troubleshooting, basic OU navigation
• Microsoft 365 at the user-administration level: mailbox permissions, OneDrive sync issues, Teams and SharePoint file problems, license assignment
• Printer and peripheral troubleshooting across common brands (HP, Canon, Xerox, Brother) and manufacturing-floor devices (Zebra, Datamax, Honeywell)
• Basic networking: DNS resolution, DHCP behavior, VLAN awareness, patch panel and switch port tracing. Concepts and verification, not switch configuration.
• Ticketing discipline in a PSA (HaloPSA preferred; ConnectWise, Autotask, ServiceNow, or equivalent also transferable)
• Communication skills tuned for non-technical end users. Manufacturing floor volume, tempo, and time pressure are part of the job.
• Security awareness that holds under pressure: no password sharing, phishing recognition, endpoint hygiene, no shortcut compromises on CMMC-scoped systems
• Prior experience in a multi-client service delivery environment
Preferred:
• Relevant certifications are a plus, not a requirement. Security+ carries weight on CMMC-scoped client sites. At the networking layer, we lean toward Cisco CCNA over CompTIA Network+ because CCNA demands hands-on configuration rather than definitional recall, and it points toward our L3 track. Microsoft 365 Fundamentals and early Azure credentials are welcome.
Company:
MSP4, LLC offers IT support, managed services, and cloud consulting for businesses and managed service providers. Founded in 2021, the company is headquartered in Doral, USA, with a team of 11-50 employees. The company is currently Early Stage.