MMC Group

Remote Call Center Representatives – Need ASAP!

Pay Rate: $18.00 – monolingual/ $19.00-Bilingual (Spanish)
Hours of Operation –Non-Open Enrollment: 8:00 am to 5:00 pm Eastern – Mon through Friday

Training Schedule/Duration : Agents will be expected to be on camera for the entire training and nesting period.

M-F 8:00 AM - 4:30 PM Eastern for a duration of 3 weeks.
Job Description:

·        Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

·        Respond effectively to all forms of inbound and outbound contacts.

·        Track and document all inquiries using the applicable systems.

·        Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.

·        Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

·        Facilitate the fulfillment of caller requests for materials via mail, email, or download.

·        Facilitate translation services for non-English speaking callers according to procedures.

·        Escalate calls or issues to the appropriate designated staff for resolution as needed.

·        Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

·        Perform other duties as assigned by management.

Education Required:

·        High School Diploma, GED, or equivalent

·        AA or higher degree preferred.

BYOD (Bring your own Device)

·        Equipment: Bring Your Own Device (BYOD) a second monitor is required.

·        Home Internet: No cellular-based Internet Service Providers i.e. (Telecommunication, Telecommunication Mobile, etc.) 

·        Must be a traditional wired from the pole to home Internet Service Provider.

·        Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.