$20.75 - $28.25/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application
Quick apply
$20.75 - $28.25/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application
Philadelphia, PA · Remote
$109K - $148K/yr
We are seeking a Senior Infrastructure Engineer to support an upcoming data center relocation project near Philadelphia. This role will focus on virtualization infrastructure, Kubernetes ...
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Philadelphia, PA · Remote
$109K - $148K/yr
We are seeking a Senior Infrastructure Engineer to support an upcoming data center relocation project near Philadelphia. This role will focus on virtualization infrastructure, Kubernetes ...
Garnet Valley, PA · On-site
Field Engineers are experienced technicians in system installation, cabling, wiring, and troubleshooting of audiovisual systems or IT networks. They are responsible for commissioning and networking ...
Quick apply
Garnet Valley, PA · On-site
Field Engineers are experienced technicians in system installation, cabling, wiring, and troubleshooting of audiovisual systems or IT networks. They are responsible for commissioning and networking ...
$20.75 - $28.25/hr
Full-time
Posted 3 days ago
Help Desk Analyst
Minimum skills and experience:
* Minimum 2 years of experience working in a single point of contact
help desk
* Experience using Jira Service Management Helpdesk application
* Experience using GroupLink's eHelpdesk platform
* Experience using Genesys Cloud contact center and customer
experience platform
* Strong customer service skills; telephone etiquette
* Great team-oriented interpersonal skill
* Great organizational skills
* Excellent analytical and problem-solving skills
* Strong oral and written communications skills (technical and
non-technical)
* Robust understanding of the ACD system and trouble ticket process