Milne Road Services

Description

The Sparks Yard Man is responsible for the efficient day to day coordination and execution of Milne Towing Services Sparks Yard Operations. The Sparks Yard Man is a key member of the Milne Towing Services Team who is responsible for day to day yard operations including: Auction Preparation, Customer Service, Facility Maintenance & Cleaning, Tool & Tow Equipment Maintenance/Forklift, Vehicle Storage Management, Security and office backup. The success of this position hinges upon excellent operational execution, attention to detail, highest level of honesty and integrity and clear, effective communication with all employees.

Customer Service

Open and Close Yard Gate: 8:00 am Open; 5:00 pm Close & Lock

Provide positive appearance & attitude to customers

Wear Uniform when on-duty

Carry and respond to radio/cell phone when on-duty

Support Dispatchers and Office Staff for Yard/shop related requests

Escort customers to vehicles to retrieve registrations or personal belongings

. Ensure appropriate paperwork filled out for escort, property removal, etc.

Escort/show Insurance adjusters to vehicles

Provide General Customer Assistance

Auction

Auction Set-up (second Saturday of every month)

o Verify Auction Vehicle Set-up with Lien Manager and Supervisor

o Move vehicles into auction order

o Clean Auction Vehicles to standard defined by vehicle condition

o Remove license plates from auction vehicles

o Coordinate getting keys made for specified vehicles

Ensure key paperwork given to manager in timely fashion

o Prepare vehicles for auction

Work with Impound Manager to determine how much effort to put into getting vehicle to run prior to auction

Manage Items removed from Auction vehicles

o Do not remove private property from an auction vehicle until 3-4 days prior to Auction unless concerned about theft - then discuss with Supervisor

o Store personal property in designated secure area

o Discuss disposition of personal property items with GM prior to sale, disposal, or offering to employees - no useful items to be disposed of prior to auction

o Arrange for donation to Designated Charities

Auction Day

o Set up Auction Signs

o Run Battery Cart & Start Cars

o Provide security during auction

o Assist buyers with getting their purchased vehicles loaded and out of yard

o Manage Vehicle Keys

Facility Maintenance

Maintain Clean Yard -

o free of car parts, garbage & weeds

Maintain Yard Street Frontage - free of garbage & weeds

Ensure Fences, Gates, and Shop Doors are Properly Functioning - Repair as required

Replace burned out lights

Empty Garbage

Ensure Yard Entrance/Driveway are Properly Maintained

o Neat & Clean

o Hoses disconnected in freezing weather and coiled and neat all times

o Equipment put away

Work with Drivers to ensure they do their part to keep areas clean

Perform Minor Repairs and/or report issues to Manager

Maintain Signs/Remove Graffiti

Work with Drivers to reduce yard damage

Repair major cracks in asphalt

o Clean & stock supplies as needed during the week

o Request materials or outside assistance as required to maintain premises

Milne Tool & Tow Equipment Management

Keep all tools properly stored & securely locked

Keep all equipment in designated location

Ensure all tools used/loaned are clean and put away

Ensure Tow Equipment and Supplies and Securely Stored

Ensure No Towing Equipment Issued without Management Authorization

Forklift (minimum of 1 year experience)

Obtain current Forklift certification

Ensure Forklift General Maintenance Items & Inspection Performed

Track Maintenance Interval and arrange for forklift service as required

Ensure Forklift is clean, oiled, greased (weekly)

Ensure Forklift kept inside in inclement weather

Vehicle Storage

Ensure Vehicles are stored based upon yard storage plan

o Vehicles with obvious valuable personal property visible - indoor storage

Ensure all vehicles that may be leaking have drip pan placed underneath

Ensure any Hazardous waste is cleaned up appropriately

Protect "Wrap" Vehicles from weather - as appropriate

Conduct monthly vehicle inventory during Week 3 of each month

Provide office with daily record on specified forms of any vehicle receiving Hazmat and/or Protective wrap to facilitate proper billing

Conduct monthly vehicle inventory and provide to Impound Manager - work with GM to design process

Note whether any open vehicles have personal property present and notify Supervisor if theft danger exists

Minimize vehicle movement as much as practical

Security

Escort at all times, unauthorized people entering yard

Recommend better ways to protect yard, vehicles and personal property

Be visible and assist as necessary dispatch/office staff if unruly people are causing disturbance

Notify police agencies immediately if any person is threatened by another

Requirements

Key Performance Metrics

- All tasks completed in a quality, timely and efficient manner

- Will be working outside regardless of weather (cold or hot)

- Must have valid driver license

- Will be required to drive a forklift

-Overtime is not typical but must be available to work the 2nd Saturday of every month for auction day

Job Type: Full-time