... MDs Solution Series software suite. o Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. • All other duties as required.
Mds Solutions
60 Mds Solutions Jobs Hiring Near You
... MDs Solution Series software suite. o Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. • All other duties as required.
MDS Nurse
New Carlisle, OH · On-site
$32 - $41.75/hr
MDS Nurse Vancrest offers a rewarding work environment with an opportunity to enhance and make a difference in the lives of our residents. MDS Nurse Responsibilities include: * Ensure Compliance with ...
MDS Nurse
New Carlisle, OH · On-site
$32 - $41.75/hr
MDS Nurse Vancrest offers a rewarding work environment with an opportunity to enhance and make a difference in the lives of our residents. MDS Nurse Responsibilities include: * Ensure Compliance with ...
MDS Coordinator
Mineola, TX · On-site
$27.25 - $35/hr
Full-Time Your Job Summary The MDS Coordinator will be responsible for timely and accurate completion of both the RAI process and care management process from admission to discharge in accordance ...
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MDS Coordinator
Mineola, TX · On-site
$27.25 - $35/hr
Full-Time Your Job Summary The MDS Coordinator will be responsible for timely and accurate completion of both the RAI process and care management process from admission to discharge in accordance ...
MDS Coordinator
Burlington, NC · On-site
$28.50 - $36.50/hr
MDS Coordinator - Serving Western North Carolina- with locations in Asheville, Hendersonville, Brevard, Salisbury and Rutherfordton Position Title MDS Coordinator / Resident Assessment Coordinator ...
MDS Coordinator
Burlington, NC · On-site
$28.50 - $36.50/hr
MDS Coordinator - Serving Western North Carolina- with locations in Asheville, Hendersonville, Brevard, Salisbury and Rutherfordton Position Title MDS Coordinator / Resident Assessment Coordinator ...
Obtains in depth knowledge of e-MDs Solution Series software suite. * Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Skills & Requirements ...
Obtains in depth knowledge of e-MDs Solution Series software suite. * Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Skills & Requirements ...
Obtains in depth knowledge of e-MDs Solution Series software suite. * Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Skills & Requirements ...
Obtains in depth knowledge of e-MDs Solution Series software suite. * Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Skills & Requirements ...
MDS Coordinator
Lewiston, ID · On-site
$32 - $55/hr
MDS Coordinator (LPN or RN) Orchard View Post Acute Orchard View Post Acute is looking for a ... solutions-oriented mindset Why Orchard View Post Acute • Supportive and collaborative team ...
MDS Coordinator
Lewiston, ID · On-site
$32 - $55/hr
MDS Coordinator (LPN or RN) Orchard View Post Acute Orchard View Post Acute is looking for a ... solutions-oriented mindset Why Orchard View Post Acute • Supportive and collaborative team ...
Software Support Representative Tier I
Austin, TX · On-site
$16.75 - $21.50/hr
... MDs Solution Series suite and passes applicable exams. o Obtains in depth knowledge of e-MDs Solution Series software suite. o Clearly documents customer tickets in the CRM system and follows the ...
Software Support Representative Tier I
Austin, TX · On-site
$16.75 - $21.50/hr
... MDs Solution Series suite and passes applicable exams. o Obtains in depth knowledge of e-MDs Solution Series software suite. o Clearly documents customer tickets in the CRM system and follows the ...
PTO * 401K Your Job Summary The MDS Coordinator will be responsible for timely and accurate completion of both the RAI process and care management process from admission to discharge in accordance ...
Quick apply
PTO * 401K Your Job Summary The MDS Coordinator will be responsible for timely and accurate completion of both the RAI process and care management process from admission to discharge in accordance ...
MDS Coordinator
$32.75 - $42/hr
PTO * 401K Your Job Summary The MDS Coordinator will be responsible for timely and accurate completion of both the RAI process and care management process from admission to discharge in accordance ...
Quick apply
MDS Coordinator
$32.75 - $42/hr
PTO * 401K Your Job Summary The MDS Coordinator will be responsible for timely and accurate completion of both the RAI process and care management process from admission to discharge in accordance ...
MDS Coordinator
$33.25 - $42.50/hr
PTO * 401K Your Job Summary The MDS Coordinator will be responsible for timely and accurate completion of both the RAI process and care management process from admission to discharge in accordance ...
Quick apply
MDS Coordinator
$33.25 - $42.50/hr
PTO * 401K Your Job Summary The MDS Coordinator will be responsible for timely and accurate completion of both the RAI process and care management process from admission to discharge in accordance ...
$55/hr
MDS Coordinator (LPN or RN) Orchard View Post Acute Orchard View Post Acute is looking for a ... solutions-oriented mindset Why Orchard View Post Acute Supportive and collaborative team ...
$55/hr
MDS Coordinator (LPN or RN) Orchard View Post Acute Orchard View Post Acute is looking for a ... solutions-oriented mindset Why Orchard View Post Acute Supportive and collaborative team ...
Obtains in depth knowledge of e-MDs Solution Series software suite. * Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Skills & Requirements ...
Obtains in depth knowledge of e-MDs Solution Series software suite. * Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Skills & Requirements ...
MDS OBRA Coordinator Nurse
Dorchester, MA · On-site
$36 - $46/hr
The MDS OBRA Coordinator also ensures the coordination of appropriate and optimal clinical ... Employee Referral Bonuses A Landmark Management Solutions, LLC Center EOE INDSTJ26
MDS OBRA Coordinator Nurse
Dorchester, MA · On-site
$36 - $46/hr
The MDS OBRA Coordinator also ensures the coordination of appropriate and optimal clinical ... Employee Referral Bonuses A Landmark Management Solutions, LLC Center EOE INDSTJ26
MDS Coordinator
Bay City, TX · On-site
$30 - $38.25/hr
Join Our Team as an MDS Coordinator Enhance Resident Care Through Quality Assessment & Coordination We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role ...
MDS Coordinator
Bay City, TX · On-site
$30 - $38.25/hr
Join Our Team as an MDS Coordinator Enhance Resident Care Through Quality Assessment & Coordination We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role ...
MDS Coordinator
$32.50 - $41.50/hr
Monitors MDS and care plan documentation for all residents; ensures documentation is present in the medical record to support MDS coding. * Maintains current MDS status of assigned residents ...
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MDS Coordinator
$32.50 - $41.50/hr
Monitors MDS and care plan documentation for all residents; ensures documentation is present in the medical record to support MDS coding. * Maintains current MDS status of assigned residents ...
MDS Coordinator
Sulphur Springs, TX · On-site
$28 - $35.50/hr
Join Our Team as an MDS Coordinator Enhance Resident Care Through Quality Assessment & Coordination We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role ...
New
MDS Coordinator
Sulphur Springs, TX · On-site
$28 - $35.50/hr
Join Our Team as an MDS Coordinator Enhance Resident Care Through Quality Assessment & Coordination We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role ...
New
MDS Coordinator
Lufkin, TX · On-site
$28.25 - $36.25/hr
Join Our Team as an MDS Coordinator Enhance Resident Care Through Quality Assessment & Coordination We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role ...
MDS Coordinator
Lufkin, TX · On-site
$28.25 - $36.25/hr
Join Our Team as an MDS Coordinator Enhance Resident Care Through Quality Assessment & Coordination We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role ...
MDS Coordinator
Amarillo, TX · On-site
$31.25 - $40/hr
Join Our Team as an MDS Coordinator Enhance Resident Care Through Quality Assessment & Coordination We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role ...
MDS Coordinator
Amarillo, TX · On-site
$31.25 - $40/hr
Join Our Team as an MDS Coordinator Enhance Resident Care Through Quality Assessment & Coordination We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role ...
MDS Coordinator
Dallas, TX · On-site
$34 - $43.50/hr
Join Our Team as an MDS Coordinator Enhance Resident Care Through Quality Assessment & Coordination We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role ...
MDS Coordinator
Dallas, TX · On-site
$34 - $43.50/hr
Join Our Team as an MDS Coordinator Enhance Resident Care Through Quality Assessment & Coordination We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role ...
Mds Solutions Jobs Information
Job description
Summary of Job
A Tier I Software Support Representative’s goal is to assist with customer requests for assistance in utilizing the eMDs software suite via inbound and outbound phone calls and chat. This is accomplished through teamwork, clear communication, trouble shooting, and application of resources. The successful experience of our customers depends on accurate, dependable, and timely resolution of all requests for assistance.
Essential Duties and Responsibilities
• Professionalism
o Follows all company policies, direction, guidance, and processes as defined by eMDs leadership and the HR department.
o Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
• Attitude:
o Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
o Maintains a positive “can-do” attitude in order to help foster a positive team environment.
o Proactively improves knowledge and job proficiency in an effort to increase customer satisfaction, including issue resolution.
o Proactively learns new skills in an effort to improve professional abilities and increase customer satisfaction.
• Communication:
o Consults directly with customers via phone, chat, and email.
o Listens attentively to leadership, team, and customers to gain a comprehensive understanding of issue/request.
o Clearly communicates (verbal and written) in a professional, courteous, and respectful manner.
o Documents customer interactions thoroughly, clearly, and concisely.
o Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
o Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.
• Analytical skills / Judgment:
o Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
o Determines which calls are applicable to a Tier I skill set, which will need to be escalated, and follows the appropriate process for escalation.
• Product, Process and System Knowledge:
o Learns core task set for all modules of e-MDs Solution Series suite and passes applicable exams.
o Obtains in depth knowledge of e-MDs Solution Series software suite.
o Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
• All other duties as required.