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43 Mapfre Jobs Hiring Near You

MAPFRE

Vendor Program Manager (Hybrid)

Webster, MA · On-site

Join Mapfre USA as our next Vendor Program Manager and play a pivotal role in shaping the success of our Enterprise Contact Center and Insurance Operations. This is your chance to lead high ...

MAPFRE

Operational Support Services Rep

Webster, MA · On-site

$75K/yr

Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter. Purpose ...

MAPFRE

Actuarial Technical Analyst II

Webster, MA · On-site

$77K - $114K/yr

Claims Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter. • ...

MAPFRE

Engineer III (Site Reliability)

Webster, MA · On-site

$125K - $160K/yr

The Site Reliability Engineer (SRE) is a critical part of our Mapfre USA On-Prem and Cloud platform strategy. In this role, you will be focused on ensuring MUSA's development platform and processes ...

MAPFRE

Claim Rep Sr, Casualty (Hybrid)

Webster, MA · On-site

$52K - $81K/yr

Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter. Purpose ...

Mapfre

Supervisor, Physical Damage (Hybrid)

Webster, MA · On-site

$80K - $110K/yr

Proficiency with claims systems, reporting tools, and performance metrics Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven ...

MAPFRE

Technical Product Manager II

Webster, MA · On-site

$87K - $115K/yr

Why Mapfre? As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter. Purpose ...

MAPFRE

C/L Field Underwriter Senior

Webster, MA · On-site

$102K - $120K/yr

Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Salary Range $78,000-$100 ...

MAPFRE

Product Analyst Sr (Hybrid)

Webster, MA · On-site

Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. Salary Range $77,700 ...

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    Infographic showing various job openings at Mapfre in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, and 9% Remote job distribution.

    Vendor Program Manager (Hybrid)

    MAPFRE

    Webster, MA • On-site

    Full-time

    Medical, Retirement, PTO

    Posted 15 days ago

    Job description

    *This is a hybrid position, may consider remote for qualified candidates*
    Are you a dynamic relationship-builder with a passion for operational excellence? Do you thrive in fast-paced environments where strategic partnerships and performance optimization make a real impact? Join Mapfre USA as our next Vendor Program Manager and play a pivotal role in shaping the success of our Enterprise Contact Center and Insurance Operations. This is your chance to lead high-visibility initiatives, strengthen key vendor relationships, and drive meaningful improvements across the organization.
    Summary
    Responsible for the execution, oversight, and continuous improvement of strategic vendor partnerships across Mapfre USA in support of the Enterprise Contact Center and Insurance Operations. In collaboration with leadership, this role will lead day-to-day governance of vendor relationships, ensuring all vendors are performing to contractual expectations and COPC-aligned standards for BPO vendors. The Vendor Program Manager will monitor and manage performance metrics, provide structured reporting and analysis, manage the full contract and invoice lifecycle, and support the execution of strategic initiatives.
    Responsibilities
    • Serve as the day-to-day liaison with ECC and Insurance Operations vendors and BPO partners. Foster strategic relationships and ensure alignment with Mapfre goals.
    • Monitor contractual performance using defined metrics and KPIs including SLA adherence, budget compliance, and quality assurance.
    • Track and document vendor performance issues; request action plans and lead follow-up to resolution.
    • Closed-Loop Feedback System: Ensure that every vendor performance issue is tracked with a documented root cause analysis, action plan, and resolution timeline.
    • Provide structured support to vendors as designed by the COPC operating model.
    • Manage the contract and invoice repository. Lead the reconciliation of invoices, budget tracking, and vendor cost forecasting.
    • Monthly Governance Framework: Create a calendar of recurring vendor reviews with structured agendas including SLA review, variance root cause, invoice reconciliation, and forecasting.
    • Annual Vendor Reviews: Include formal year-end performance evaluations for each vendor, feeding into renewal or renegotiation decisions.
    • Action Plan Tracker: Maintain a live document of all open vendor action items and follow-ups.
    • Ensure adherence to schedules, shrinkage, and staffing expectations by monitoring performance against scheduling.
    • Resolve service escalations originating from internal departments or external customers in relation to vendor performance.
    • Support bid and RFP processes for new vendor selection and procurement.
    • Manage the onboarding and offboarding process for vendors, including operational readiness and knowledge transfer.
    • Partner with Workforce Management to ensure vendor staffing plans are accurate and support overall vendor strategy.
    • Lead vendor-side initiatives aligned with department goals, including pilot testing, performance remediation, and continuous improvement.
    • Represent the department in cross-functional projects involving vendor technology integrations, compliance, and customer experience enhancements.
    • Uphold COPC-aligned governance practices to ensure vendor performance is measured, documented, and optimized through continuous feedback loops.
    • Champion the Mapfre brand through effective vendor engagement, communication, and accountability.

    Qualifications
    • Bachelor's Degree in a related field Preferred or Associate's Degree Required
    • 4-6 years of vendor management, BPO oversight, or operations leadership Preferred or 6-8 year of related experience with Associates Degree Required
    • Strong oral and written communication skills.
    • Excellent organizational and multitasking capabilities.
    • Proficiency in analytical reporting and metric interpretation.
    • Advanced skills in Microsoft Excel, PowerPoint, and business intelligence tools.

    Why Mapfre?
    As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter.
    Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
    Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
    Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
    Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
    Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
    Salary Range $67,600 - $86,100
    If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.
    We are proud to be an equal opportunity employer.

    Apply