MAPAL

Customer Service Representative

MAPAL Inc. is the US subsidiary of the MAPAL Group. It employs more than 160 team members at two locations in the United States to ensure superior customer satisfaction. The site in Fountain Inn, South Carolina, is the US Centre of Competence for solid carbide tools. A special focus lies on the US aerospace industry which is closely supported with an Aerospace Test Centre on site.

The MAPAL Group is an international supplier of precision tools for the machining of almost all materials. The family business has 4,850 employees worldwide and sees itself as a technology partner to its customers. Interesting and challenging tasks, good opportunities for development and the attractive working conditions of a modern company are the basis for long-term working relationships.

MAPAL Inc. | Fountain Inn | Customer Service | Full time/ Regular

Your tasks:

• Interacts and manages in a good working relationship with customers by responding to all inquiries and complaints concerning orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders/quotes within the same work day
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer orders
• Coordinates special and last minute shipping requests with the shipping department(s), expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying SAP pack slips and invoices
• Prepares shipping and tracing information to customers as required
• Communicates distributor feedback to sales management including any signs of dissatisfaction
• Acts as a liaison between shipping and the distributor in administration of the accounts and between accounting and distributor regarding invoicing
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate work instructions, which details the processing requirements for each account

Your profile:

• Education, experience, military or training equivalent to 2-4 year degree program in business oriented program
• 5 + years successful administration and management of customer service accounts.
• Strong work ethic; self-motivated; independent and capable to make decisions
• Excellent organization and time management skills
• High energy level with excellent verbal and written communication skills
• Excellent phone skills with a positive attitude toward customers and the business
• Customer focused; ability to work cooperatively in a team environment

We offer:

• Market competitive salary
• Benefit eligibility and vesting that start on your 1st day with us! (medical, vision, dental, std, ltd, 401k)
• Opportunities for career development
• Training here and abroad
• Tuition reimbursement
• Wellness programs

We look forward to receiving your online application in our Career Portal. Telephone: (864) 881-7911 | E-Mail: us_hr@mapal.com www.mapal.com/us MAPAL Inc. | Fountain Inn, SC