M Force Recruiting

Service Dispatcher & Billing Coordinator

Location: Knoxville, TN Pay: $20 an hour Schedule: Monday – Friday | 7:30 AM – 5:00 PM

Position Overview

M Force Partners is seeking a highly organized Service Dispatcher & Billing Coordinator to support daily maintenance and field service operations. This position will coordinate technician schedules, dispatch service calls, communicate with customers and field personnel, and ensure completed work orders are accurately documented and processed for billing.

The ideal candidate has experience with dispatching, service scheduling, billing, or field service coordination and is comfortable managing multiple priorities in a fast-paced environment. Strong communication, organization, and attention to detail are essential for success in this role.

Key Responsibilities

• Schedule and dispatch maintenance technicians to customer locations
• Coordinate daily technician schedules, service calls, and emergency service requests
• Communicate with technicians regarding job assignments, schedules, changes, and service updates
• Communicate with customers regarding appointments, service times, scheduling changes, and job status
• Monitor work orders and ensure completed service calls are properly documented
• Review work orders for accuracy and completeness before processing billing
• Prepare and process customer invoices based on completed work and service documentation
• Enter labor, materials, parts, and service charges accurately into the billing system
• Follow up on missing paperwork, timesheets, purchase orders, and other required job information
• Assist with accounts receivable activities and resolve billing discrepancies
• Maintain accurate records of service calls, customer information, technician activity, and completed work
• Track open work orders and follow up with technicians to ensure timely completion
• Assist management with scheduling, billing, reporting, and administrative responsibilities
• Provide professional customer service while maintaining clear communication with customers and field technicians

Required Qualifications

• Previous experience in dispatching, scheduling, billing, service coordination, customer service, or a related administrative role
• Strong computer skills with the ability to learn scheduling, dispatch, and billing software
• Excellent organizational and time management skills
• Strong attention to detail and data accuracy
• Ability to manage multiple service requests and priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Strong customer service and problem-solving abilities
• Ability to work independently while collaborating with technicians and internal team members

Preferred Qualifications

• Experience dispatching maintenance or field service technicians
• Experience reviewing work orders and processing customer invoices
• Experience working with contractors, technicians, or field service teams
• Familiarity with service management, dispatching, ERP, or billing software
• Accounts receivable or billing support experience
• Experience working in maintenance, HVAC, construction, facilities, or another service-based industry

Job Presented By M Force Partners

M Force Partners is a specialized recruitment partner connecting top-tier talent with leading organizations. With a deep understanding of engineering/technical, medical, professional and executive disciplines and industry demands, we deliver tailored recruitment solutions, including direct hire and contract placements, to ensure the right fit for both candidates and clients.

Equal Opportunity Employer

M Force Partners is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.