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Lumos is seeking a Director of Construction Relations to serve as a key ambassador for our rapidly expanding fiber network. In this highly visible role, you will build and maintain relationships with municipal leaders, HOA boards, residents, businesses, and other community stakeholders to support the successful execution of construction projects across our growing footprint. As a trusted representative of Lumos, you will help foster positive community partnerships, address concerns, and ensure stakeholders remain informed throughout the construction process.

Working closely with Market Vice Presidents, Construction Managers, OSP Project Engineers, the MDU team, and other cross-functional partners, you will help navigate complex stakeholder relationships, proactively resolve issues, and represent Lumos in public meetings and community forums. The ideal candidate brings a strong understanding of fiber construction, exceptional communication and presentation skills, and the ability to manage multiple priorities while serving as a confident advocate for both Lumos and the communities we serve.

***Remote Position: 50% of travel required in our FL and GA markets ***

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we've joined forces with T-Mobile to launch T-Fiber-a joint venture that blends Lumos' infrastructure expertise with T-Mobile's national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia-and a shared goal of reaching 12 to 15 million homes by 2030-Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

Community & Stakeholder Engagement

• Serve as Lumos's primary point of contact for construction-related community outreach and engagement.
• Build relationships with municipal leaders, HOA boards, residents, businesses, and community organizations.
• Attend and present at community meetings, city council meetings, HOA meetings, and stakeholder events.
• Communicate construction plans, timelines, and project updates while addressing concerns in a professional and solutions-oriented manner.

Construction & Market Partnership

• Partner closely with Market Vice Presidents, Construction Managers, OSP Project Engineers, and field teams to support successful project execution.
• Leverage knowledge of fiber construction practices to answer questions, address concerns, and represent Lumos confidently in the field.
• Collaborate with the Construction Success team to identify, document, and resolve construction-related issues affecting residents and businesses.

Issue Resolution & Operational Excellence

• Track, document, and manage stakeholder concerns and resolution activities across multiple markets.
• Research local ordinances, permitting requirements, and community guidelines that may impact construction activities.
• Monitor key performance indicators and provide updates on stakeholder engagement and issue resolution efforts.

Cross-Functional Collaboration

• Partner with Customer Support, Construction, Operations, Engineering, MDU, and Leadership teams to ensure consistent communication and timely issue resolution.
• Develop presentations, reports, and communications for both internal and external audiences.

Knowledge, Skills, and Abilities Required

• Strong knowledge of telecommunications, fiber construction, or outside plant operations.
• Exceptional communication, presentation, and relationship-building skills.
• Ability to effectively engage with residents, business owners, municipal leaders, and executive stakeholders.
• Strong organizational skills with the ability to manage multiple markets, projects, and competing priorities.
• Proactive, solutions-oriented mindset with strong attention to detail and accountability.
• Proficiency with Microsoft Office Suite; Salesforce experience preferred.

Other Experience & Requirements

• 5-7 years of experience in telecommunications, construction, community relations, project management, customer experience, or a related field.
• Fiber broadband, telecommunications, utility construction, or outside plant experience strongly preferred.
• Demonstrated experience presenting to community groups, municipal leaders, or executive stakeholders.
• Ability to travel up to 50% based on business needs and support multiple markets across the Lumos footprint.