Luce Coffee Roasters

The Coffee Shop Operator oversees the daily operations of a busy coffee shop, managing a medium-sized team of 6-15 employees. This role involves hands-on supervision, ensuring quality customer service, maintaining health and safety standards, and coordinating with vendors regularly. The operator is responsible for budget management, inventory control, staff training, and implementing promotional campaigns to drive business growth. Occasional local travel may be required to support vendor relations and marketing activities.

Responsibilities

• Manage inventory and ensure stock levels meet demand
• Supervise and schedule staff to maintain efficient operations
• Deliver excellent customer service and resolve complaints promptly
• Maintain high quality control standards for products and service
• Handle cash transactions and maintain accurate financial records
• Coordinate regularly with vendors to manage supplies and pricing
• Ensure compliance with health and safety regulations
• Oversee maintenance and cleanliness of the premises
• Manage budget and control operational costs
• Train new and existing staff on procedures and standards
• Implement and support promotional campaigns and marketing activities
• Occasionally travel locally for vendor meetings and operational needs

Required Qualifications

• Minimum 5 years experience in retail or food service

Preferred Qualifications

• Associate's degree in Business or Hospitality
• Customer service expertise
• Proficient in cash handling and inventory management
• Experience in staff management and scheduling
• Knowledge of health and safety compliance
• Basic accounting skills
• Strong communication and problem-solving abilities
• Effective time management skills