Loving Angels Network

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off

The Support Coordinator manages Support Coordination services for each participant. Support Coordination services are services that assist participants in gaining access to needed program and State plan services, as well as needed medical, social, educational, and other services. The Support Coordinator is responsible for developing and maintaining the Individualized Service Plan with the participant, their family (if applicable), and other team members designated by the participant. The Support Coordinator is responsible for the ongoing monitoring of the provision of services included in the Individualized Service Plan.  
 
The Support Coordinator writes the Individual Service Plan based on assessed need and the person-centered planning process with the individual and the planning team. The Support Coordinator links the individual to needed services and supports and assists the individual in identifying service providers as needed. The Support Coordinator also ensures that the services and supports remain within the allotted budget and monitor the delivery of services. 
 
The Support Coordinator’s role can be divided into the following 4 general functions: individual discovery, plan development, coordination of services, and monitoring.  
  
RESPONSIBILITIES:
 
· Using and coordinating community resources and other programs/agencies to ensure that waiver services funded by the Division will be considered only when the following conditions are met:  
1.     Other resources and supports are insufficient or unavailable;  
2.     Other services do not meet the needs of the individual; and  
3.     Services are attributable to the person’s disability.  
· Accessing these community resources and other programs/agencies by:  
1.    Utilizing resources and supports available through natural supports within the individual’s neighborhood or other State agencies.   
2.    Developing a thorough understanding of programs and services operated by other local, State, and federal agencies;  
3.    Ensuring these resources are used and making referrals as appropriate; and  
4.    Coordinating services between and among the varied agencies so the services provided by the Division complement, but do not duplicate, services provided by the other agencies.  
· Developing a thorough understanding of the services funded by the Division.
 
· Interviewing the individual and ensuring he/she is at the center of the planning process and in determining the outcomes, services, supports, etc. that he/she desires. Also interviewing, if appropriate, the family or other involved individuals/agency staff; reviewing/compiling various assessments or evaluations to make sure this information is understandable and useful for the planning team to assist in identifying needed supports; and facilitating completion of discovery tools, if applicable.  
 
· Scheduling and facilitating planning team meetings in collaboration with the individual; informing the individual and parent/guardian that the service provider(s) can be part of the planning team, asking the individual and parent/guardian if they would like to include the service provider(s) at the ISP meeting, and inviting the service provider(s) to the ISP meeting; writing the PCPT and ISP; and distributing the ISP (and PCPT when the individual consents) to the individual, all team members, and the identified service providers; and reviewing the ISP through monitoring conducted at specified intervals.  
 
· Ensuring that, for individuals assigned an acuity, that the Addressing Enhanced Needs Form is updated at least annually and revised more frequently during the plan year as necessary. 
 
· Ensuring that there has been a discussion regarding the medical needs of the individual and that these needs are documented in the ISP. 
 
· Writing the PCPT and ISP; and distributing the ISP (and PCPT when the individual consents) to the individual, all team members, and the identified service providers; and reviewing the ISP through monitoring conducted at specified intervals.  
 
· Obtaining authorization from the SC Supervisor for Division-funded services.   
 
· Monitoring and following up to ensure delivery of quality services and ensuring that services are provided in a safe manner, in full consideration of the individual’s rights. 
 
· Maintaining a confidential case record that includes but is not limited to the NJ Comprehensive Assessment Tool (NJ CAT), completed Support Coordinator Monitoring Tools, PCPTs, ISPs, notes/reports, annual satisfaction surveys, annual physical and dental examinations (for those who reside in a licensed residential program), and other supporting documents uploaded to the iRecord for everyone served.  
 
· Ensuring individuals served are free from abuse, neglect, and exploitation; reporting suspected abuse or neglect in accordance with specified procedures; and providing follow-up as necessary.  
 
· Ensuring that incidents are reported in a timely manner in accordance with policy and follow-up Responsibilities are identified and completed.  
 
· When a Support Coordinator is alerted that an individual assigned them has had an interaction with law enforcement/court system that results in a criminal charge, summons, or complaint they will discuss the availability of resources with the individual/guardian. 
 
· Notifying the individual, planning team, and service provider and revising the ISP whenever services are changed, reduced, or services are terminated.  
· Reporting any suspected violations of contract, certification, or monitoring/licensing requirements to the Division.
  
· Entering required information into the iRecord in an accurate and timely manner.  
 
· Ensuring that individuals/families are offered informed choice of service provider.  
 
· Linking the individual to service providers by providing information about service providers; assisting in narrowing down the list of potential service providers; reaching out to providers to confirm service capacity, determine intake/eligibility requirements, gather and submit referral information as needed, establish provider capacity to implement strategies to reach identified ISP outcomes, and confirm start date, units of service, etc.  
 
· Becoming aware of items/documentation the service provider will need prior to serving the individual and assist/ensure they are provided prior to the start of services.  
 
· Notifying the individual regarding any pertinent expenditure issues.  
 
· Conducting contacts on a monthly basis, face-to-face visits on a quarterly basis, and in-home face-to-face home visit on an annual basis that includes review of the ISP and is documented on the Support Coordinator Monitoring Tool.  
 
· Completing/entering notes/reports as needed. Providing support, as needed, in relation to supporting the individual in their decision making as outlined in section 7.1.1 Individual as Decision Maker.  
 
· Reporting data to the Division as required and upon request.  
 
· At the direction of Division staff, completion of surveys that may be required, etc.  
 
· Including the Individual Supports – Daily Rate service provider in the planning process.  
 
· Alerting the planning team that, with a doctor’s order, certain charting can occur as medically necessary such as food intake, blood glucose levels, etc.  
 
· Ensuring involved service provider(s) have received notification to begin services.  
 
· Ensuring that the individual is aware of different housing options that can be utilized in the community (including those that are not disability specific) so that they are supported in the least restrictive setting based on their individual needs and preferences. This includes assisting them in application for housing assistance. 
 
· In relation to Electronic Visit Verification (EVV), the Support Coordinator shall be responsible for confirming with the individual/family which staff, if any, are live-in caregivers paid by DDD through the participant’s individual budget.  
 
AND all other duties that are assigned. 

Flexible work from home options available.