Looproots Foundation

Volunteer Intake Specialist (3 Openings)

Organization: LoopRoots Foundation

Location: Remote (United States)

Position Type: Volunteer

Open Positions: 3

Time Commitment: 15–25 hours per week (flexible schedule)

Reports To: Volunteer Intake Team Lead

About LoopRoots Foundation

LoopRoots Foundation is a national nonprofit organization dedicated to helping individuals and families impacted by domestic violence, sexual violence, human trafficking, justice involvement, housing instability, and other life challenges. We provide compassionate, coordinated services through transportation assistance, survivor support, workforce development, housing resources, and community partnerships.

As our organization continues to grow, we are expanding our Intake Department to ensure every individual who reaches out receives a professional, timely, and caring response.

Position Overview

We are seeking two compassionate and organized Volunteer Intake Specialists to serve as the first point of contact for individuals seeking assistance through LoopRoots Foundation.

This role plays a vital part in creating a positive first experience for participants by monitoring the intake mailbox, acknowledging inquiries, organizing client information, and helping ensure requests are routed to the appropriate program or team.

This position is ideal for individuals who enjoy helping others, staying organized, and supporting mission-driven work in a collaborative remote environment.

Responsibilities

• Monitor the shared Intake mailbox during scheduled volunteer hours.
• Review new inquiries received through the website and email.
• Send initial responses using approved templates.
• Create and update participant records in Zoho CRM.
• Verify that intake submissions contain the required information.
• Route inquiries to the appropriate department or program.
• Assign follow-up tasks when appropriate.
• Maintain accurate documentation and notes.
• Escalate urgent situations according to organizational procedures.
• Maintain confidentiality and professionalism at all times.

Qualifications

• Strong written communication skills.
• Excellent attention to detail.
• Organized and dependable.
• Comfortable using email and web-based software.
• Willingness to learn Zoho CRM.
• Ability to work independently while collaborating with a remote team.
• Customer service, nonprofit, administrative, healthcare, or case management experience is helpful but not required.

Growth Opportunity

As LoopRoots Foundation continues to expand, this volunteer position may have the opportunity to transition into a paid role based on organizational needs, available funding, performance, and ongoing commitment. While a paid position is not guaranteed, we are committed to recognizing dedicated volunteers and creating opportunities for growth within the organization.

Training Provided

All volunteers will receive onboarding and training on:

• LoopRoots Foundation programs and services
• Zoho CRM
• Intake procedures and workflows
• Confidentiality and data privacy
• Communication standards
• Client routing procedures
• Internal systems and documentation

Join us in helping ensure every individual who reaches out to LoopRoots Foundation receives a compassionate, professional, and timely response while becoming part of a growing national nonprofit dedicated to changing lives.