Longacre Group

Description:

*Spanish speaking is a requirment for this position*

Responsible for assisting the Property Team in the day-to-day operations of a portfolio of multi-family properties in NYC.

Primary Focus is tenant management, maintenance coordination and ensuring compliance with local regulations, while maximizing the property's value and resident satisfaction; essentially acting as a point of contact, outside of the building staff, between property management and residents.

About the Company

Longacre Asset Management is a joint venture of PH Realty Capital and Rockledge CRE. We are a NYC-based real estate investor and operator. Longacre is a 75+ person, vertically integrated operating and development company. The Longacre platform manages over 93 commercial real estate properties and investments with an aggregate asset value of approximately $1.2 billion. We are entrepreneurial, nimble, and hungry for further growth.

Requirements:

Key responsibilities

• Manage and track all communication (calls & emails) with current residents and ensure responses are handled in a timely manner.
• Assist and direct team and onsite staff, providing emergency support as needed.
• Review monthly arrears report and assist in collection efforts while flagging any discrepancies and potential problems.
• Coordinate maintenance work orders, arranging access for supers and vendors within occupied units.
• Assist tenants with requests and issues such as pest control, window issues, lead & mold issues, etc.
• Examine submitted invoices to ensure accuracy and completion. Send to Accounts Payable.
• Create door postings, monthly late notices, informational emails, apartment inspection notices and other correspondence for circulation.
• Assist with L&T attorneys preparing required documentation as needed as well as maintaining internal tracker on case status.
• Escalate any problems or issues, as needed.
• Represent and communicate clearly and accurately, in person, over the phone and in email/writing.

Assist Portfolio Management:

• Help ensure standardization of portfolio wide processes.
• Help improve processes and create or update SOP’s.
• Assist property team with organization and scheduling.
• Assist construction team as needed.
• Participate and contribute in all training and development.

Qualifications, Characteristics & Other:

• Minimum 3+ years of property management experience
• Experience with Yardi or similar management software
• Excellent organizational and time management skills
• Ability to build rapport with tenants.
• Ability to multitask and prioritize.
• Excellent written and verbal communication skills
• Punctual/Reliable/Professional
• Positive attitude
• Strong attention to detail
• Proactive vs reactive
• Strong overall character

Our Core Values:

• We believe in doing the right thing – we are values driven.
• We believe in taking care of our customer. Always.
• We believe in idea meritocracy. The best ideas always win. Check your ego at the door.
• We believe in leading with bold ideas – we are innovative.
• We believe in striving for excellence – we go above and beyond.
• We believe in saying humble, and hungry – this means we’re ambitious, not arrogant.
• We believe in acting like an owner – we are accountable.

Longacre Asset Management and Longacre Holdings are an Equal Opportunity Employer. Qualified applicants will receive consideration without regarding to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Ability to Commute:

• New York, NY 10022 (Preferred)

Work Location: In person