Lola Blankets

18 Lola Blankets Jobs Hiring Near You

About Lola Blankets Lola Blankets is a fast-growing, design-driven brand creating the world's most loved faux-fur blankets. With a devoted community, strong influencer presence, and rapid scale, we ...

About Lola Blankets Lola Blankets is a fast-growing, design-driven brand creating the world's most loved faux-fur blankets. With a devoted community, strong influencer presence, and rapid scale, we ...

Trade Marketing Manager

New York, NY ยท On-site

$62K - $78K/yr

About Lola Lola Blankets is seeking a highly motivated and detail-oriented Trade Marketing Manager to join our team. This role is crucial in supporting our visual merchandising efforts with key ...

About the Role Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We are seeking an Influencer Marketing Manager to lead and optimize the brand ...

About the Role Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We are seeking a Brand Designer to help shape how our brand looks, feels, and ...

Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We're seeking a Production Manager to serve as the daily point of contact for Lola's global ...

Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We're seeking a Production Manager to serve as the daily point of contact for Lola's global ...

Product Development Manager

New York, NY ยท On-site

$125K - $156K/yr

About Lola Blankets Lola Blankets is a fast-growing, design-driven brand creating the world's most loved faux-fur blankets. With a devoted community, strong influencer presence, and rapid scale, we ...

Inventory & Logistics Coordinator

New York, NY ยท On-site

$21.25 - $28.50/hr

About the Role Lola Blankets, the creator of the world's softest luxury faux fur blankets, is seeking an Inventory & Logistics Coordinator to own our end-to-end import program and ensure all ...

Product Development Manager

New York, NY ยท Hybrid

$125K - $156K/yr

About Lola Blankets Lola Blankets is a fast-growing, design-driven brand creating the world's most loved faux-fur blankets. With a devoted community, strong influencer presence, and rapid scale, we ...

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Infographic showing various job openings at Lola Blankets in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Remote job distribution.

Customer Lifecycle Director

Lola Blankets

New York, NY โ€ข On-site

Other

Medical, Dental, Vision, PTO

Re-posted 23 days ago


Job description

About Lola Blankets

Lola Blankets is a fast-growing, design-driven brand creating the world's most loved faux-fur blankets. With a devoted community, strong influencer presence, and rapid scale, we are redefining what comfort and style mean for the home.ย 

Role Overview

Lola Blankets is looking for a Customer Lifecycle Director who will redefine what retention means for a premium, emotionally resonant brand. This is not a conventional "email and SMS" retention role. We're looking for a leader who understands how to build brand love, loyalty, community, and advocacy - not just automate flows.

This person will architect Lola's full post-purchase journey, combining data, brand storytelling, community-building, and experiential touchpoints. They will partner deeply with the Brand team to create high-value, memorable experiences that turn customers into lifelong advocates and active participants in the Lola universe.

In this role, you'll build what loyalty means for our brand - including the strategy, structure, and launch of a new loyalty program. This role is perfect for someone who has built retention engines at high-growth consumer brands, luxury brands, or top agencies - and who believes loyalty is earned through connection, creativity, and consistency, not just discounts and email triggers.

Key Responsibilities:

  • Own the end-to-end lifecycle strategy, ensuring every stage of the customer journey deepens connection and drives repeat behavior.
  • Build and launch Lola's loyalty program, including structure, tiers, benefits, and ongoing engagement.
  • Lead the retention and loyalty strategy component of our digital products: the website and mobile app.
  • Partner closely with Brand and Creative to design storytelling moments, VIP touchpoints, and experiential retention initiatives (events, access, exclusive drops).
  • Develop segmentation, personalization, and analytics frameworks that inform lifecycle strategy and measure LTV, repeat rate, and cohort performance.
  • Lead lifecycle channels (email, SMS, direct mail) and manage CRM/loyalty tech stack while innovating beyond traditional tactics.
  • Manage the Sr. Retention Marketing Manager and future retention associates.
  • Drive cross-functional alignment with Brand, Product, Ecomm, CX, and Paid Media to ensure a unified customer ecosystem.

Qualifications:

  • 7+ years in lifecycle, retention, or loyalty marketing at a high-growth DTC brand, luxury brand, or top-tier agency including 3+ years of management experience.
  • Direct experience building or operating successful loyalty programs or community-driven customer ecosystems.
  • Proven ability to create experiential, brand-led retention moments (events, VIP access, exclusive offerings).
  • Strong collaboration skills with Brand/Creative teams and an ability to blend storytelling with performance.
  • Strong analytical skills - expertise in segmentation, cohort analysis, and LTV-based strategy.
  • Track record of owning the lifecycle roadmap and delivering measurable improvements in repeat purchase and retention.
Benefits
  • 21 days paid vacation + most federal holidays
  • Comprehensive health, dental, and vision coverage.
  • 16 weeks paid birth parent leave; 8 weeks for non-birth parents
  • 55% off Lola Blankets for friends and family
  • Opportunities for career growth and leadership as the company scales