78 Logically Customer Support Specialist Jobs Hiring Near You

Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk. 

Logically closes that gap. 

We unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology. 

Our approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools. 

For more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes. 

Logically. Cyber-First. Future-Ready. 

Why Work for Us 

• A culture built on doing the right thing  

• Work at the forefront of cybersecurity and emerging technologies  

• Collaborative, growth-oriented environment  

• Competitive compensation and benefits  

• Opportunities for professional development and advancement  

• Make a real impact by helping organizations reduce risk and build resilience

Job Summary:

The Procurement Specialist serves as a critical resource to the sales organization and the broader company, with primary responsibility for sourcing and purchasing hardware and software solutions for Logically’s customers and internal teams. This role also supports the effective management of internal inventory to ensure alignment with customer demand and overall operational efficiency. The Procurement Specialist partners closely with suppliers and vendors to confirm product specifications, monitor availability, delivery requirements, and identify opportunities to optimize cost savings while maintaining quality and reliability. They proactively manage the full procurement lifecycle by tracking orders, expediting delayed shipments, and resolving issues related to order changes, returns, replacements, invoicing and credit arrangements. In addition, this role collaborates cross-functionally with internal teams including sales, operations, and finance to ensure procurement activities are executed accurately, efficiently, and in alignment with business objectives. The Procurement Specialist plays a key role in delivering seamless experience from order placement through final delivery.  This role is onsite at our Dublin, OH office.

Job Duties & Responsibilities: 

• Ensure the accurate and timely ordering of hardware and software in support of Logically’s managed services goals
• Order technical equipment and software licensing for internal departments purchasing equipment necessary to provide superior managed services
• Order office supplies and approved snacks for office personnel
• Coordinate with internal teams to anticipate purchasing needs, including general inventory considerations.
• Collaborate with internal departments (Finance, Operations, and Inventory Manager) to align procurement activities with business objectives.
• Review orders for quantity, specifications, delivery requirements, and compliance with established policies and procedures
• Execute purchase order (PO) for the product following vendor contracts and company policies
• Process renewals for existing software licenses and maintenance agreements on equipment
• Collaborate with the Quoting department by ensuring sales-related information is added into our Connectwise system.
• Identify opportunities for cost savings and process improvements in the procurement function.
• Ensure fulfillment of PO through physical reconciliation in ConnectWise of shipped items to vendor packing list/invoice
• Inspect all deliveries for damage and accuracy
• Proactively identify organizational purchasing trends to support the procurement team’s ongoing development and improvement
• Collaborate with internal/external associates to ensure timely support and resolution on any account inquiries
• Create and document internal processes and procedures related to duties and responsibilities

Qualifications: 

• Associate’s degree in supply chain, business, or related area are a plus but equivalent work experience will also be considered.
• 1-3 or more years of experience in procurement activities preferred
• Experience in Software as a Service, IT Hardware, Cloud Services, or Professional Services is a plus
• Basic knowledge of ConnectWise or other similar systems is preferred
• Experience in Microsoft Suite is preferred
• Ability to work in a team environment and demonstrate time management skills as well as verbal and written communication skills  
• Business acumen; translating business requirements into related solutions  
• Flexible and able to remain calm in times of stress while managing multiple priorities at one time  
• Sound problem-solving technique with ability and persistence to generate options and select the best solution  
• Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders  
• Ability to communicate effectively with customers and various levels of management both verbally and in written form  
• Ability to manage multiple projects in a fast-paced environment  
• Team player mentality and willingness to share knowledge with others  
• Must be able to lift equipment up to 35 lbs.

Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.