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Requisition No: 877623 

Agency: Highway Safety and Motor Vehicle

Working Title: SYSTEMS PROGRAMMER III - 76003664

 Pay Plan: Career Service

Position Number: 76003664 

Salary:  $53,000.04 Annually 

Posting Closing Date: 08/09/2026 

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DIVISION OF INFORMATION SYSTEMS ADMINISTRATION 

BUREAU OF SERVICE OPERATION 

*Career Service (CS) Opportunity*

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 
 

Contact Person: Coretha Gaymon, (850) 617-2225, corethagaymon@flhsmv.gov

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 
 

Our Benefits Include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! 

Duties and Responsibilities
The incumbent of this position will assist with the operation and maintenance of the ServiceNow application. Support will include but not be limited to maintaining system operational performance, applying necessary patches in development, test and production environments following lifecycle process for system configuration and change management, performing upgrades to ServiceNow as required and modifying ServiceNow to accommodate user's needs.  Additionally, the administrator will be an integral resource in the integration of ServiceNow modules beyond basic incident management, to include change, service level, problem, service catalog, and other modules as deemed required by the Department. 

Knowledge, Skills, and Abilities

• Ability to operate as a technical team lead for teams and projects.
• Excellent communication skills (Written and Verbal).
• Strong analytical and problem solving skills, including ability to analyze and interpret technical data.
• Ability to coordinate the activities of team members.
• Ability to work with business users to gather and analyze system requirements.
• Ability to troubleshoot and resolve problems with existing applications.
• Knowledge of IT Infrastructure Library concepts (ITIL).
• Experience with SQL Server Databases.
• ServiceNow internal components: structural, database, backend application, and frontend interface layers.
• Experience supporting ServiceNow in a large scale environment.
• Experience with Apache/Tomcat Web Servers.
• Experience with SQL Databases.
• Experience with Java preferred.
• Experience with Web Services is a plus.
• Ability to identify failure points and develop quick workarounds.
• Knowledge of Windows Operating Systems.
• Skill in providing desktop/laptop support.
• Knowledge of information security best practices.
• Experience with Microsoft Configuration Manager.
• Skill in the practical application of ITIL Management processes.
• Skill in office productivity application support.
• Ability to develop training programs related to distributed systems components.
• Ability to process information logically and solve problems.
• Ability to communicate effectively, handle multiple priorities, and assignments.
• Ability to plan, organize and coordinate work assignments.
• Ability to apply complex problem solving techniques.
• Ability to focus on getting things done.
• Ability to handle multiple priorities.
• Ability to develop and implement process improvement initiatives.
• Teamwork and interpersonal skills.
• Demonstrated ability to apply technology solutions to business processes.
• Demonstrated ability to troubleshoot and resolve technical incidents remotely.
• Effective written and verbal communications skills.

Preferred Qualifications
Preference will be given to candidates with the following: 

• Professional work experience in a technology support field.
• Experience as a Systems Administrator working with the ServiceNow tool or similar tool.

Job Related Requirements

   The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant's criminal and juvenile delinquency records, even those that have been sealed or expunged.  

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.  

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.