Lisa Pate State Farm Agent

Benefits:

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Multiline Representative Service Focused with In-Book Sales Opportunity
Lisa Pate State Farm
524 Greenbriar Rd, Suite 1
York, PA 17404-1335
Full-Time | In-Office
Deliver Great Service. Build Relationships. Grow with a Friendly Team.
Lisa Pate State Farm is seeking a service-driven Multiline Representative who enjoys helping people, building relationships, and delivering service with a smile. We are looking for someone who fits a warm, friendly, team-oriented culture and understands that exceptional service naturally creates opportunities to strengthen coverage and support agency growth.
This role is ideal for someone who leads with positivity and professionalism, takes pride in creating a great customer experience, and can confidently pivot service conversations into in-book sales when appropriate.
Licensing Requirement (Job Contingent)

This position is contingent upon obtaining required insurance licenses.
Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
Life & Health license must be obtained within 90 days of your start date
We provide guidance, resources, and support to help you successfully complete the licensing process
Role Overview

As a Multiline Representative, you will support both customer service and relationship management, helping customers with policy needs while identifying opportunities to enhance protection through needs-based conversations.
This is a service-first role with in-book sales opportunities that arise naturally through strong relationships and trusted customer interactions.
Success in this role is measured by customer satisfaction, retention, and contribution to agency growth.
Responsibilities

Provide exceptional customer service to new and existing policyholders
Communicate with customers to understand needs and provide clear policy information
Assist with policy changes, billing questions, endorsements, and account updates
Build strong customer relationships that support retention and referrals
Conduct policy reviews and identify opportunities to strengthen coverage when appropriate
Pivot service conversations into in-book sales opportunities in a customer-first manner
Support daily office operations including documentation, follow-up, and customer communication
Collaborate with team members to deliver a consistent, positive customer experience
Ensure compliance with agency standards and regulatory requirements
Qualifications

Strong customer service and relationship-building skills
Friendly, positive, team-oriented personality with a service with a smile approach
Excellent written and verbal communication abilities
Detail-oriented with strong organizational and multitasking skills
Comfortable discussing coverage options and recommending solutions when appropriate
Ability to thrive in a fast-paced, customer-focused environment
Prior customer service, business support, or insurance experience preferred
Ability to meet licensing requirements outlined above
What We Offer

Competitive base salary plus performance incentives
Full support through the licensing process
Ongoing training and professional development
Supportive, collaborative, and friendly team culture
Long-term growth opportunities within the agency
Equal Opportunity Employer

Lisa Pate State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
Ready to Join a Team That Values Service and Smiles?

If you love helping people, enjoy building relationships, and want to be part of a welcoming, customer-focused culture, apply today to join Lisa Pate State Farm.