Global Account Director
Are you a strategic, growth-minded leader who thrives at the intersection of relationship management and revenue generation? Lionbridge is seeking a Global Account Director to lead one of our most exciting and dynamic global client relationships. In this hybrid role, you'll serve as both a trusted partner and a commercial driver-responsible for deepening executive relationships, hunting for new opportunities, and growing revenue across the account through expanded services, new projects, and greater wallet share.
What You Will Do
Account Leadership & Strategic Growth
- Serve as the senior point of contact for a key global client, building and executing account plans that balance retention, expansion, and transformation.
- Gain a deep understanding of the client's business, competitive landscape, and evolving needs to position Lionbridge as a proactive, strategic partner.
- Lead executive-level account strategy discussions and deliver innovative, forward-looking solutions that drive client value and business growth.
Revenue Expansion & Business Development
- Proactively identify, pursue, and close new revenue opportunities within the account by uncovering whitespace, activating new buying centers, and launching new initiatives.
- Expand wallet share by aligning Lionbridge capabilities to emerging client needs and identifying where we can capture more of their spend.
- Collaborate with sales, operations, and solutioning teams to shape proposals that win new projects and increase overall account value.
- Use data, insights, and performance metrics to craft compelling growth cases and multi-year expansion roadmaps.
Client Engagement & Relationship Management
- Build and nurture executive relationships across global stakeholder groups, including decision-makers and influencers.
- Act as a trusted advisor by delivering insights and recommendations that anticipate client needs and create competitive advantage.
- Conduct regular business reviews, value demonstrations, and innovation briefings that reinforce partnership strength and growth potential.
Service Delivery & Performance Management
- Ensure flawless execution of work in collaboration with delivery teams-meeting or exceeding expectations for quality, cost, and speed.
- Monitor KPIs and satisfaction metrics to proactively manage performance and drive continuous improvement.
- Resolve challenges swiftly and constructively, maintaining high levels of client confidence and retention.
Market & Industry Leadership
- Stay ahead of trends in localization, global content, AI, and digital transformation to advise clients on future-forward strategies.
- Serve as an industry ambassador, elevating Lionbridge's position through thought leadership and strategic recommendations.
To Be Successful You Will Have
- Experience: 7+ years managing high-value, complex global accounts in enterprise services, technology, localization, or a related field.
- Strategic Thinking: Proven ability to develop and execute multi-pronged account strategies that drive both retention and revenue expansion.
- Commercial Acumen: Strong hunter mindset with a track record of generating new business, growing wallet share, and exceeding sales targets.
- Relationship Leadership: Exceptional ability to build trust, influence at the executive level, and manage senior stakeholders globally.
- Industry Fluency: Experience in localization, content solutions, SaaS, or B2B professional services preferred.
- Cross-Functional Collaboration: Comfortable leading cross-functional teams and partnering with solution architects, delivery leads, and marketing to drive outcomes.
- Results Focus: Energized by targets, metrics, and goals-and skilled in using them to focus priorities and celebrate wins.
In Return, You Can Expect
- Ongoing career opportunities at a repeat Forbes and Newsweek-listed "Best Employer for Women