Linnworks is a leader in e-commerce automation, seeking an organized Implementation Project Manager to enhance customer onboarding experiences. The role involves managing multiple implementation ...
New
Linnworks
1 job near Columbus, OH
Linnworks is a leader in e-commerce automation, seeking an organized Implementation Project Manager to enhance customer onboarding experiences. The role involves managing multiple implementation ...
New
Full-time
Posted yesterday
Job description
Job Summary:
Linnworks is a leader in e-commerce automation, seeking an organized Implementation Project Manager to enhance customer onboarding experiences. The role involves managing multiple implementation projects, coordinating with various teams, and improving operational processes to ensure timely and effective delivery.
Responsibilities:
• Manage multiple customer implementation projects simultaneously, tracking timelines, milestones, dependencies, and deliverables
• Own project coordination from kickoff through go-live, ensuring clear accountability across internal teams and customer stakeholders
• Serve as the primary operational point of contact during the onboarding lifecycle
• Build strong customer relationships through proactive communication, transparency, and consistent follow-through
• Handle escalations calmly and professionally - helping de-escalate challenges.
• Identify delivery risks, process gaps, and blockers early, and proactively develop mitigation plans before issues escalate
• Conduct post-launch reviews to identify lessons learned and improve future onboarding cycles
• Develop and maintain onboarding playbooks, templates, implementation standards, and scalable operational processes
• Help create a more repeatable and predictable onboarding experience across the business
• Analyze onboarding and delivery metrics such as Time to Value, Time to Start, Time to Launch, and onboarding health, to identify trends and opportunities for improvement
• Use data and reporting to look at the bigger operational picture - identifying inefficiencies, bottlenecks, and areas for optimization across teams and workflows
• Partner with leadership and other departments to improve onboarding operations, delivery consistency, and customer outcomes
Qualifications:
Required:
• 3+ years of Project Management, Program Management or Implementation Management experience within a SaaS environment
• Experience coordinating complex client-facing projects with multiple stakeholders
• Strong organizational skills with excellent attention to detail in fast-moving environments
• Naturally collaborative and able to build strong working relationships across Sales, Customer Success, Product, Engineering, and Services teams
• Comfortable operating in ambiguity and creating structure where processes may not yet exist
• Data-driven mindset with experience using operational metrics and reporting to influence decisions and improve outcomes
• Strong communication skills with the ability to explain non-complex technical or operational concepts clearly to non-technical audiences
• Calm under pressure with strong stakeholder management and escalation handling skills
• Empathetic but confident - able to hold both customers and internal teams accountable while maintaining strong relationships
• Interest in operational excellence, process optimization, and scalable ways of working
• Comfortable experimenting with automation and AI tools to improve onboarding workflows, reporting, communication, and efficiency
Preferred:
• e-commerce or marketplace technology experience
• Experience working in high-growth SaaS or startup environments
• Familiarity with onboarding metrics, customer journey analytics, or operational reporting
• Experience building playbooks, SOPs, or Project Management frameworks
• Exposure to AI-assisted workflow automation or reporting tools
Company:
Linnworks connects, manages and automates commerce operations ensuring your business systems are seamlessly connected. Founded in 2003, the company is headquartered in Chichester, GBR, with a team of 201-500 employees. The company is currently Growth Stage.
Linnworks is a leader in e-commerce automation, seeking an organized Implementation Project Manager to enhance customer onboarding experiences. The role involves managing multiple implementation projects, coordinating with various teams, and improving operational processes to ensure timely and effective delivery.
Responsibilities:
• Manage multiple customer implementation projects simultaneously, tracking timelines, milestones, dependencies, and deliverables
• Own project coordination from kickoff through go-live, ensuring clear accountability across internal teams and customer stakeholders
• Serve as the primary operational point of contact during the onboarding lifecycle
• Build strong customer relationships through proactive communication, transparency, and consistent follow-through
• Handle escalations calmly and professionally - helping de-escalate challenges.
• Identify delivery risks, process gaps, and blockers early, and proactively develop mitigation plans before issues escalate
• Conduct post-launch reviews to identify lessons learned and improve future onboarding cycles
• Develop and maintain onboarding playbooks, templates, implementation standards, and scalable operational processes
• Help create a more repeatable and predictable onboarding experience across the business
• Analyze onboarding and delivery metrics such as Time to Value, Time to Start, Time to Launch, and onboarding health, to identify trends and opportunities for improvement
• Use data and reporting to look at the bigger operational picture - identifying inefficiencies, bottlenecks, and areas for optimization across teams and workflows
• Partner with leadership and other departments to improve onboarding operations, delivery consistency, and customer outcomes
Qualifications:
Required:
• 3+ years of Project Management, Program Management or Implementation Management experience within a SaaS environment
• Experience coordinating complex client-facing projects with multiple stakeholders
• Strong organizational skills with excellent attention to detail in fast-moving environments
• Naturally collaborative and able to build strong working relationships across Sales, Customer Success, Product, Engineering, and Services teams
• Comfortable operating in ambiguity and creating structure where processes may not yet exist
• Data-driven mindset with experience using operational metrics and reporting to influence decisions and improve outcomes
• Strong communication skills with the ability to explain non-complex technical or operational concepts clearly to non-technical audiences
• Calm under pressure with strong stakeholder management and escalation handling skills
• Empathetic but confident - able to hold both customers and internal teams accountable while maintaining strong relationships
• Interest in operational excellence, process optimization, and scalable ways of working
• Comfortable experimenting with automation and AI tools to improve onboarding workflows, reporting, communication, and efficiency
Preferred:
• e-commerce or marketplace technology experience
• Experience working in high-growth SaaS or startup environments
• Familiarity with onboarding metrics, customer journey analytics, or operational reporting
• Experience building playbooks, SOPs, or Project Management frameworks
• Exposure to AI-assisted workflow automation or reporting tools
Company:
Linnworks connects, manages and automates commerce operations ensuring your business systems are seamlessly connected. Founded in 2003, the company is headquartered in Chichester, GBR, with a team of 201-500 employees. The company is currently Growth Stage.