LinkActiv

Executive, New Business Development

LinkActiv Group It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Executive, New Business Development position is a Full time, Regular position.

MAIN RESPONSIBILITIES

• Identify, research, and prospect organizations that can benefit from our Contact Center solutions.
• Develop and execute strategic business development plans to generate qualified leads and achieve new business revenue objectives.
• Build and maintain a robust sales pipeline through cold calling, networking, referrals, digital outreach, industry events, and strategic partnerships.
• Conduct discovery meetings to understand prospective clients' operational challenges, customer experience needs, and business objectives.
• Present the company's Contact Center, Customer Experience, and Business Support solutions through consultative sales conversations.
• Develop customized proposals and commercial solutions aligned with each client's operational and financial goals.
• Lead the full sales cycle, including prospecting, qualification, proposal development, pricing discussions, contract negotiations, and closing.
• Build and maintain strong relationships with executive-level decision-makers, including Operations, Customer Experience, Human Resources, Procurement, and C-suite leaders.
• Collaborate with Operations and other internal stakeholders to ensure proposed solutions are operationally feasible and successfully implemented.
• Ensure a seamless transition of newly acquired clients to the Operations and Client Success teams following contract execution.
• Maintain accurate opportunity tracking, pipeline management, sales forecasts, and customer interactions.
• Represent the organization at conferences, networking events, and industry associations to strengthen market presence and generate new leads.
• Prepare regular reports on sales performance, pipeline health, forecast accuracy, and business development activities.
• Consistently achieve or exceed established sales quotas, revenue goals, and key performance metrics.
• Act as a brand ambassador by maintaining a high level of professionalism and fostering long-term relationships with prospective clients and business partners.
• Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
• May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.

QUALIFICATIONS

• Bachelor's Degree in Business Administration, Marketing, Communications, Sales, or a related field. Equivalent professional experience may be considered.
• Minimum of three (3) years of successful experience in Business Development, B2B Sales, Strategic Sales, or New Business Acquisition.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong understanding of commercial operations and end-to-end sales processes.
• Experience selling BPO, Contact Center, Customer Experience (CX), Business Services, Technology, Staffing, Outsourcing, or other complex business solutions is highly preferred.
• Demonstrated success in prospecting and closing new business opportunities.
• Proven experience managing complex B2B sales cycles.
• Strong consultative selling, negotiation, and relationship-building skills.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong analytical, organizational, and time management skills.
• Ability to work independently while managing multiple opportunities simultaneously.
• Fully bilingual (English and Spanish), both written and verbal.
• Proficiency in Microsoft Office Suite.

CERTIFICATIONS/ LICENSES/ PROFESSIONAL AFFILIATIONS

• Not applicable to this position.

WORKING CONDITIONS

• The noise level in the work environment is usually moderate.
• Will operate a computer, copier, and other office equipment. The employee generally works indoors in an office setting.
• Ability to work in a fast-paced, deadline-driven environment with flexible hours, including evenings or weekends to support client needs, project deliverables, or team activities.
• Frequent travel may be required for client meetings, industry events, or conferences.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods while working on a computer and managing various projects.
• Regular use of hands and fingers for typing, digital navigation, and handling office equipment.
• Occasional lifting and carrying presentation materials or product samples, typically up to 25 pounds.
• Strong visual and auditory skills are essential for reading documents and using a computer screen for extended periods of time.
• Ability to travel frequently for client visits may require walking, standing, or navigating various environments.

DEI, EEO, and Diversity

• Grupo Ferré Rangel is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or veteran status.
• We encourage applications from individuals of all backgrounds.
• If you need accommodations due to a disability, please contact us at talento@gfrpr.com.