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COLLECTIONS SPECIALIST: At Lexitas, we manage client receivables supporting legal clients with accuracy, persistence, responsiveness, and clear communication.
LOCATION: This role is Hybrid position, with 3 days on-site at our Houston office located at 13101 Northwest Freeway, Houston, TX & 2 days remote.
PAY RATE: $26.44-$28.84/hr
Join a High-Growth Legal Services Leader
ABOUT THE ROLE:
Lexitas is seeking a dedicated Collections Specialist to manage and reduce outstanding accounts receivable balances while preserving and strengthening client relationships. This role plays a key part in our finance operations, ensuring timely collections and resolution of client billing issues with professionalism and efficiency.
Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, and legal talent. Built on a foundation of trust, professionalism, and innovation, Lexitas delivers customized solutions with unmatched personal service to clients across the U.S. and internationally.
KEY RESPONSIBILITIES:

• Generate and manage A/R aging and delinquency reports.
• Document collection activities and client communications in the system.
• Make outbound collection calls and maintain professional client relationships.
• Investigate and resolve billing discrepancies to reduce delinquency.
• Collect payments in accordance with due dates and follow up on arrangements.
• Monitor account performance and escalate issues when necessary.
• Meet or exceed company DSO guidelines for your assigned account portfolio.
• Maintain HIPAA compliance in handling client records and documents.

WHAT YOU'LL BRING:

• Proven experience with account collections and customer communication.
• Excellent organization, time management, and attention to detail.
• Ability to navigate and resolve complex account issues.
• Strong written and verbal communication skills.
• Comfort working independently and within a collaborative team.
• Familiarity with cloud-based financial systems like NetSuite or QuickBooks.

QUALIFICATIONS:

• Minimum 2 years of prior collections experience, preferably in a high-volume environment.
• Proficient in Microsoft Office, with strong Excel skills.
• Experience working in a multi-functional, multi-location environment is a plus.
• Associate degree preferred.
• Demonstrated ability to analyze issues and articulate effective solutions.

SUPERVISORY RESPONSIBILITIES:
This role does not have supervisory responsibilities.
LANGUAGE SKILLS
Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
TRAVEL REQUIREMENTS
This position does not require travel.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time with or without notice.
AAP/EEO STATEMENT
Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status.
EOE Employer/Vet/Disabled.
If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.