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The LevelUp Coach is responsible for the recruitment of new participants, coaching of program participants, conducting needs assessments, providing referrals to services and trainings, and supporting participants to stay on track to achieve their goals in LevelUp (CHA's Family Self-Sufficiency Program). LevelUp Coaches maintain program records, build partnerships with service providers, and report on program outcomes.
DUTIES AND RESPONSIBILITIES
• Recruits and enrolls families and individuals in the LevelUp program;
• Establishes effective relationships with participants through coaching services with an asset building lens to assist in goal setting;
• Assess service needs of program participants to access appropriate public or private community services to obtain specialized types of assistance;
• Provides coaching and education in life skill areas such as housing, employment, education, financial fitness, public assistance, and homeownership;
• Assists participants in the development of detailed goals and plans, and program agreements;
• Refers participants to CHA's Special Programs, including but not limited to HOME, WORC, and Partners in Education;
• Creates accurate LevelUp savings statements and coaching notes;
• Serves as a liaison between teams and departments within CHA who goals relate to the LevelUp program;
• Maintains accurate and up-to-date program files. Inputs data and tracks program activity in CHA's tracking system;
• Networks with community agencies, determines key leadership from the agencies and coordinates participation, specifically for the Program Coordinating Committee, to connect participants to other internal and external resources that support their goals;
• Collaborates with community agencies for the provision of services for the LevelUp program and participants;
• Secures Memorandum of Understanding or other informal agreements with community agencies to ensure on-going provision of services for program participants;
• Prepares and presents workshops, information sessions and educational materials, in-person and virtually related to various program components, to a wide variety of audiences, including clients, staff, and the public;
• Maintains knowledge of successful national and local efforts to assist families with low-income achieve economic self-sufficiency;
• Manages a coaching caseload of 80-85 families and regularly meets with participants remotely, in their homes as well as other agreed upon locations;
• Travels to attend off-site trainings, meetings, and events, as assigned;
• May be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services.
• This position requires working hours outside of CHA's established hours of 8:30am - 5:00pm, Monday- Friday including weekends.
• This position is eligible to remote work one (1) day per week following the 90-day probationary period.
• This position is grant funded.
QUALIFICATIONS
A bachelor's degree in Public Administration, Business Administration, Social Work, or similar field is preferred, with some college coursework required. This position requires a minimum of two (2) years of direct experience in counseling, case management or coaching diverse populations with low income or in programs where strong monitoring or quality assurance of program regulations was required. A combination of education and related work experience will be considered.
Demonstrated knowledge of the characteristics, needs, and interests of public housing and housing choice voucher residents; experience with asset-building strategies and resources preferred, including savings, homeownership, education, entrepreneurship, and small business development. The ability to communicate effectively, both verbally and in writing, and speaking to large audiences virtually and in person is required. Candidate must be proactive, a critical thinker, maintain a high work ethic, be self- motivated and focused, maintain a positive outlook and responds to change in a positive manner. Ability to work independently and within a team environment and possess excellent organizational skills.
Knowledge and use of Microsoft Word, Excel, and Outlook with proficiency. demonstrated ability to plan and organize activities and services; to communicate effectively, both orally and in writing; establish comfortable and effective relationship with others; secure the cooperation of others; successfully work with and serve a diverse local community.
Demonstrated characteristics of initiative and resourcefulness; courtesy; sensitivity to the needs of residents.
LICENSES/CERTIFICATIONS
• Valid Driver's License required.
• Successfully passing the FSS certification exam is required within 180 days of employment.
TECHNICAL SKILLS

• To perform this job successfully, the employee should:
• Communicate effectively, both verbally and in writing, and speaking to large audiences virtually and in-person.
• Be proactive, a critical thinker, maintain a high work ethic, self-motivated and focused.
• Maintain a positive outlook and responds to change in a positive manner.
• Work independently and within a team environment and possess excellent organizational skills
• Have intermediate working knowledge of computer software including Microsoft Office with the ability to learn new software applications.
• Be skilled in reading, interpreting, and applying HUD rules and regulations and CHA's policies and procedures.
• Have the ability to work with a diverse population and apply decision-making and conflict resolution skills.
• Have the ability to always project a professional image.
• Have the ability to work in a fast-paced environment.
• Demonstrate characteristics of initiative, resourcefulness, courtesy and sensitivity to the needs of residents.

BENEFITS AT-A-GLANCE

• Vacation, Sick and Personal, competitive PTO package
• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• Long-Term Care Insurance
• Pet Insurance
• Parking Transit
• Prepaid Legal Services
• Brightstar 529 College Savings Plan
• Identity Theft Protection
• Hospital Indemnity Insurance
• Voluntary Critical Illness Insurance
• Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
• Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
• Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA's established policies and procedures.

Salary Range: $62,000
Grade: S6
FLSA: Non-Exempt
Union: None
"Applications will be accepted for 30 days from the date of posting. However, the position may be closed at any point if a sufficient number of qualified applications are received."