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Description:

Job Title: Concierge/Hospitality Team Member – Level Wellness Practice

Employment Type: Part Time / PRN - Evening and Weekends

Job Overview: As a Concierge/Hospitality Team Member at Level, you will play a pivotal role in creating an exceptional experience for our clients. You will be the face of our practice, embodying our values of family, integrity, and teamwork while providing impeccable service to ensure our clients feel welcomed, valued, and cared for. This role requires a passion for hospitality, strong interpersonal skills, and a genuine commitment to promoting wellness and holistic care.

Key Responsibilities:

1. Client Engagement: Greet clients warmly, assist with check-in/out procedures, and provide personalized recommendations for services based on client needs and preferences.
2. Exceptional Service: Deliver outstanding customer service at all touchpoints, ensuring that clients' inquiries, requests, and concerns are addressed promptly and courteously.
3. Cultural Ambassador: Uphold our company values of family, integrity, and teamwork in all interactions with clients, colleagues, and partners, fostering a welcoming and inclusive environment.
4. Knowledge Sharing: Demonstrate a comprehensive understanding of our mind, body, nutrition, spa, and beauty services, and effectively communicate their benefits to clients.
5. Appointment Coordination: Manage appointment bookings, cancellations, and modifications with accuracy and efficiency, utilizing our scheduling system.
6. Facility Management: Maintain a clean, organized, and inviting reception area and ensure that all amenities are well-stocked and readily available for clients.
7. Team Collaboration: Collaborate closely with other team members, including practitioners and administrative staff, to ensure seamless coordination of client services and support a cohesive team environment.
8. Continuous Improvement: Actively seek feedback from clients and colleagues to identify opportunities for enhancing service quality and optimizing the client experience.

Join Our Team: If you are passionate about hospitality, wellness, and making a positive impact on people's lives, we invite you to join our team and be part of a company culture that values family, integrity, and teamwork. Grow with us as we continue to provide holistic care and exceptional service to our community.

Requirements:

Previous experience in a hospitality or customer service role, preferably in a wellness or hospitality setting.

Exceptional interpersonal and communication skills, with a genuine passion for providing exceptional client service.

Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment.

Knowledge or interest in holistic wellness practices, including mind-body therapies, nutrition, spa treatments, and beauty services.

Proficiency in computer applications such as scheduling software, email, and basic office programs, preferred.

Company Values:

Family: We prioritize creating a nurturing and supportive environment where every client and team member feels like part of our extended family.

Integrity: We conduct ourselves with honesty, transparency, and accountability, maintaining the highest ethical standards in all interactions.

Teamwork: We believe in the power of collaboration and cooperation, working together seamlessly to achieve our shared goals and deliver exceptional outcomes for our clients.