Leaderworks

Customer Engagement Specialist

Are you passionate about building meaningful connections and delivering exceptional service? The company is seeking a motivated and personable Customer Engagement Specialist to join our team in Monument, CO. In this entry-level role, you will serve as a vital point of contact for our customers, ensuring every interaction is positive, productive, and aligned with our commitment to excellence.

Key Responsibilities

• Engage with customers across multiple communication channels including phone, email, and chat to address inquiries, resolve concerns, and provide timely support.
• Build and maintain strong customer relationships by delivering consistent, high-quality service that fosters trust and loyalty.
• Document customer interactions accurately in the company's CRM system, ensuring records are complete and up to date.
• Collaborate with internal teams to escalate and resolve complex customer issues efficiently and effectively.
• Identify customer needs and proactively communicate relevant information, solutions, or resources to enhance their experience.
• Monitor customer feedback and contribute insights to help improve service processes and overall satisfaction.
• Execute follow-up communications to ensure customer concerns have been fully resolved and expectations have been met.
• Support team goals by meeting or exceeding individual performance metrics related to response time, resolution rate, and customer satisfaction scores.

Required Qualifications

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Strong verbal and written communication skills with a customer-first mindset.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Demonstrated problem-solving ability and a proactive approach to addressing customer needs.
• Reliable, punctual, and committed to maintaining a professional demeanor in all customer interactions.
• Ability to work on-site at our Monument, CO location; remote work is not available for this role.

Preferred Qualifications

• Prior experience in a customer service, customer support, or client-facing role.
• Familiarity with CRM platforms or customer support ticketing systems.
• Experience working in a team-oriented environment with shared performance goals.
• Demonstrated ability to adapt communication style to meet the needs of diverse customers.

Technical Skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) or equivalent productivity tools.
• Comfort navigating CRM or customer management software; prior experience with platforms such as Salesforce, HubSpot, or Zendesk is an advantage.
• Ability to learn and navigate internal systems and databases quickly.
• Basic data entry skills with strong attention to detail and accuracy.

Application Information

This is a full-time, on-site Customer Engagement Specialist position located in Monument, CO. The compensation for this role ranges from $28.97 to $31.65 per hour, commensurate with experience and qualifications.

If you are enthusiastic about customer engagement and ready to make a meaningful impact, we encourage you to apply. Please submit your resume and a brief summary of your relevant experience to be considered for this opportunity.

The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.