ABOUT LAUNCHPAD HOME GROUP LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client ...
Launchpad Home Group
32 jobs near Columbus, OH
ABOUT LAUNCHPAD HOME GROUP LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client ...
LaunchPad Home Group, the leading national home inspection company, brings together a network of inspection, repair, and pest control companies to deliver unparalleled inspection services. Despite ...
LaunchPad Home Group, the leading national home inspection company, brings together a network of inspection, repair, and pest control companies to deliver unparalleled inspection services. Despite ...
The Marketing Operations Virtual Assistant provides day-to-day operational support for LaunchPad Home Group's centralized marketing department. This role serves as the administrative backbone of the ...
The Marketing Operations Virtual Assistant provides day-to-day operational support for LaunchPad Home Group's centralized marketing department. This role serves as the administrative backbone of the ...
About the Role LaunchPad is a leading provider of professional home inspections serving multiple markets across the US, helping local homeowners and buyers make confident, informed decisions about ...
About the Role LaunchPad is a leading provider of professional home inspections serving multiple markets across the US, helping local homeowners and buyers make confident, informed decisions about ...
As part of Launchpad Home Group, the largest home inspection company in the country, we combine the feel of a local, community-focused brand with the resources and support of a national organization.
As part of Launchpad Home Group, the largest home inspection company in the country, we combine the feel of a local, community-focused brand with the resources and support of a national organization.
Home Inspector
New London, CT · On-site
Sherwood Inspection Services has been the trusted name in residential home inspections across Connecticut, Massachusetts, and New England for over 20 years. Our team brings more than 30 years of ...
Home Inspector
New London, CT · On-site
Sherwood Inspection Services has been the trusted name in residential home inspections across Connecticut, Massachusetts, and New England for over 20 years. Our team brings more than 30 years of ...
Home Inspector
Philadelphia, PA · On-site
The Role We're hiring a Home Inspector to perform residential inspections for buyers, sellers, and real estate professionals throughout Pennsylvania. You'll be the person walking through attics ...
Home Inspector
Philadelphia, PA · On-site
The Role We're hiring a Home Inspector to perform residential inspections for buyers, sellers, and real estate professionals throughout Pennsylvania. You'll be the person walking through attics ...
Home Inspector
Bellevue, TN · On-site
Nashville Home Inspections (NHI) is a trusted inspection company serving the Nashville, TN market since 1999. With over 500,000 residential, commercial, and sewer line inspections completed, we've ...
Home Inspector
Bellevue, TN · On-site
Nashville Home Inspections (NHI) is a trusted inspection company serving the Nashville, TN market since 1999. With over 500,000 residential, commercial, and sewer line inspections completed, we've ...
Home Inspector
Lynnwood, WA · On-site
Key Inspection Services is a home inspection company serving the greater Seattle area, including Bellevue, Everett, Snohomish, Redmond, Tacoma, Federal Way, Bellingham, Mt. Vernon, and Stanwood. The ...
Home Inspector
Lynnwood, WA · On-site
Key Inspection Services is a home inspection company serving the greater Seattle area, including Bellevue, Everett, Snohomish, Redmond, Tacoma, Federal Way, Bellingham, Mt. Vernon, and Stanwood. The ...
Home Inspector
Methuen, MA · On-site
Home Inspections has been delivering trusted, full-service residential inspections throughout Massachusetts, New England, and Greater Boston since 1987, backed by more than 30 years of hands-on ...
Home Inspector
Methuen, MA · On-site
Home Inspections has been delivering trusted, full-service residential inspections throughout Massachusetts, New England, and Greater Boston since 1987, backed by more than 30 years of hands-on ...
Ancillary Technician
Hartford, CT · On-site
$20 - $25/hr
We've set the gold standard for home buying education and customer satisfaction. We are seeking an Ancillary Technician to join our growing team in Connecticut. The Ancillary Technician is ...
Ancillary Technician
Hartford, CT · On-site
$20 - $25/hr
We've set the gold standard for home buying education and customer satisfaction. We are seeking an Ancillary Technician to join our growing team in Connecticut. The Ancillary Technician is ...
Company Overview RJ Home Inspections is the leading provider of professional home inspections in the Northeast. We have proudly served the Boston, Mass area for over 20 years. Our priority is to ...
Company Overview RJ Home Inspections is the leading provider of professional home inspections in the Northeast. We have proudly served the Boston, Mass area for over 20 years. Our priority is to ...
Account Executive
Denver, CO · On-site
Scott Home Inspection seeks a self-driven, dynamic, and organized individual to join our team. The Account Executive will play a crucial role in the energetic, positive, and professional promotion of ...
Account Executive
Denver, CO · On-site
Scott Home Inspection seeks a self-driven, dynamic, and organized individual to join our team. The Account Executive will play a crucial role in the energetic, positive, and professional promotion of ...
Sewer Scope & Hydrojet Technician
Phoenix, AZ · On-site
AJF Inspections is the leading home, commercial, and sewer line inspection company in the Valley. We are looking for a motivated individual interested in establishing a property inspection and ...
Sewer Scope & Hydrojet Technician
Phoenix, AZ · On-site
AJF Inspections is the leading home, commercial, and sewer line inspection company in the Valley. We are looking for a motivated individual interested in establishing a property inspection and ...
Home Inspector
New London, CT · On-site
Sherwood Inspection Services has been the trusted name in residential home inspections across Connecticut, Massachusetts, and New England for over 20 years. Our team brings more than 30 years of ...
Quick apply
Home Inspector
New London, CT · On-site
Sherwood Inspection Services has been the trusted name in residential home inspections across Connecticut, Massachusetts, and New England for over 20 years. Our team brings more than 30 years of ...
Home Inspector
Bellevue, TN · Remote
Nashville Home Inspections (NHI) is a trusted inspection company serving the Nashville, TN market since 1999. With over 500,000 residential, commercial, and sewer line inspections completed, we've ...
Quick apply
Home Inspector
Bellevue, TN · Remote
Nashville Home Inspections (NHI) is a trusted inspection company serving the Nashville, TN market since 1999. With over 500,000 residential, commercial, and sewer line inspections completed, we've ...
Home Inspector
$65K/yr
Home Inspections has been delivering trusted, full-service residential inspections throughout Massachusetts, New England, and Greater Boston since 1987, backed by more than 30 years of hands-on ...
Quick apply
Home Inspector
$65K/yr
Home Inspections has been delivering trusted, full-service residential inspections throughout Massachusetts, New England, and Greater Boston since 1987, backed by more than 30 years of hands-on ...
Key Inspection Services is a home inspection company serving the greater Seattle area, including Bellevue, Everett, Snohomish, Redmond, Tacoma, Federal Way, Bellingham, Mt. Vernon, and Stanwood. The ...
Quick apply
Key Inspection Services is a home inspection company serving the greater Seattle area, including Bellevue, Everett, Snohomish, Redmond, Tacoma, Federal Way, Bellingham, Mt. Vernon, and Stanwood. The ...
Home Inspector
Seattle, WA · On-site
Key Inspection Services is a home inspection company serving the greater Seattle area, including Bellevue, Everett, Snohomish, Redmond, Tacoma, Federal Way, Bellingham, Mt. Vernon, and Stanwood. The ...
Quick apply
Home Inspector
Seattle, WA · On-site
Key Inspection Services is a home inspection company serving the greater Seattle area, including Bellevue, Everett, Snohomish, Redmond, Tacoma, Federal Way, Bellingham, Mt. Vernon, and Stanwood. The ...
About the Role Charleston Home Inspection (CHI) is a leading provider of professional home inspections serving the Charleston, SC market. We help local homeowners and buyers make confident, informed ...
About the Role Charleston Home Inspection (CHI) is a leading provider of professional home inspections serving the Charleston, SC market. We help local homeowners and buyers make confident, informed ...
Full-time
Posted 4 days ago
Job description
ABOUT LAUNCHPAD HOME GROUP
LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client experience. With a portfolio of franchise brands spanning home cleaning, maintenance, and related services, LaunchPad Home Group empowers both franchise owners and their teams to deliver consistent, high-quality results in every market they serve. Our people-first culture drives everything we do - from how we develop our leaders to how we show up for our clients every single day.
ABOUT THIS ROLE & THE NE REGION
The Mid-Atlantic Region is one of LaunchPad Home Group's fastest-growing regions, experiencing rapid expansion across multiple states and creating significant opportunities for continued growth. As the Senior Manager of Client Care for the Mid-Atlantic Region, you will play a critical role in ensuring the department's people, processes, and operational infrastructure scale effectively alongside the business - without losing the personalized, high-touch service experience our clients expect.
Reporting directly to the Operations Director, Northeast Region, you will serve as the operational backbone of the team, translating regional strategy into consistent execution, developing and elevating supervisor performance, and creating the structure needed to support a rapidly growing client base. You will ensure every client interaction reflects the LaunchPad standard while continuously identifying opportunities to improve efficiency, consistency, and scalability.
This is a high-visibility leadership role with a direct impact on the region's ability to successfully manage rapid growth, support increasing demand, drive revenue and client retention, and build a strong operational foundation for the Northeast Region's continued expansion.
POSITION SUMMARY
The Senior Manager of Client Care is a senior operational leader responsible for the performance, culture, and strategic direction of the Client Care department across in-office and remote teams. This role serves as the critical link between frontline Supervisors and the Operations Director, ensuring consistent service excellence, operational efficiency, and alignment with the organization's revenue and brand goals. The ideal candidate brings 7-10 years of progressive leadership experience in a contact center or home services environment, with a track record of building high-performing teams, driving measurable results, and translating organizational strategy into day-to-day execution.
ESSENTIAL JOB FUNCTIONS
Leadership & Team Development
Operational Strategy & Performance
Cross-Functional Collaboration & Strategic Alignment
Training, Quality & Client Experience
POSITION EXPECTATIONS
SKILLS & ABILITIES
MINIMUM REQUIREMENTS
PREFERRED REQUIREMENTS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client experience. With a portfolio of franchise brands spanning home cleaning, maintenance, and related services, LaunchPad Home Group empowers both franchise owners and their teams to deliver consistent, high-quality results in every market they serve. Our people-first culture drives everything we do - from how we develop our leaders to how we show up for our clients every single day.
ABOUT THIS ROLE & THE NE REGION
The Mid-Atlantic Region is one of LaunchPad Home Group's fastest-growing regions, experiencing rapid expansion across multiple states and creating significant opportunities for continued growth. As the Senior Manager of Client Care for the Mid-Atlantic Region, you will play a critical role in ensuring the department's people, processes, and operational infrastructure scale effectively alongside the business - without losing the personalized, high-touch service experience our clients expect.
Reporting directly to the Operations Director, Northeast Region, you will serve as the operational backbone of the team, translating regional strategy into consistent execution, developing and elevating supervisor performance, and creating the structure needed to support a rapidly growing client base. You will ensure every client interaction reflects the LaunchPad standard while continuously identifying opportunities to improve efficiency, consistency, and scalability.
This is a high-visibility leadership role with a direct impact on the region's ability to successfully manage rapid growth, support increasing demand, drive revenue and client retention, and build a strong operational foundation for the Northeast Region's continued expansion.
POSITION SUMMARY
The Senior Manager of Client Care is a senior operational leader responsible for the performance, culture, and strategic direction of the Client Care department across in-office and remote teams. This role serves as the critical link between frontline Supervisors and the Operations Director, ensuring consistent service excellence, operational efficiency, and alignment with the organization's revenue and brand goals. The ideal candidate brings 7-10 years of progressive leadership experience in a contact center or home services environment, with a track record of building high-performing teams, driving measurable results, and translating organizational strategy into day-to-day execution.
ESSENTIAL JOB FUNCTIONS
Leadership & Team Development
- Provide strategic oversight and direct leadership to Client Care Supervisors, fostering a culture of accountability, professional growth, and service excellence
- Design and execute leadership development programs that build supervisor capability and create a pipeline of internal talent
- Lead, manage, support, and hold accountable multiple team members and leaders across a remote and geographically dispersed environment, ensuring clear expectations, consistent communication, and strong follow-through.
- Conduct regular performance evaluations, structured coaching sessions, and development planning for direct reports
- Model and reinforce the company's Code of Conduct and core values across all levels of the department
Operational Strategy & Performance
- Own departmental KPI performance, establishing targets, monitoring outcomes, and implementing data-driven improvement initiatives
- Analyze call center performance metrics, workforce trends, and client feedback to proactively identify gaps and opportunities
- Demonstrate a strong ability to prioritize competing initiatives, determine what requires immediate attention, and drive tasks and projects through to execution in a fast-moving environment.
- Lead the development and continuous improvement of Standard Operating Procedures, call center workflows, and client escalation protocols
- Drive operational consistency across in-office and remote teams, ensuring uniform service standards and representative experience
Cross-Functional Collaboration & Strategic Alignment
- Serve as a key liaison between the Client Care department and other business units, including Operations, Sales, and Marketing, to align processes and elevate the client journey
- Partner with the Client Care Director to translate brand-level revenue goals and organizational priorities into actionable team objectives
- Represent the Client Care function in leadership meetings, contributing insights on team performance, client experience trends, and operational risks
Training, Quality & Client Experience
- Collaborate with the Regional Trainer to design, implement, and evaluate training programs for new hire onboarding and ongoing representative development
- Oversee quality assurance initiatives, ensuring consistent client interactions that reflect the company's service standards and brand promise
- Serve as the senior point of escalation for complex client issues, modeling resolution strategies that protect the client relationship and business integrity
- Champion a client-first culture by embedding feedback loops, satisfaction metrics, and continuous improvement practices into daily operations
POSITION EXPECTATIONS
- This leadership role requires flexibility beyond standard business hours. While regular operating hours will serve as the foundation of the schedule, the Senior Manager is expected to remain responsive to business needs and be available outside of normal operating hours when necessary to support team members, address escalations, participate in leadership initiatives, and meet the needs of a rapidly growing region.
- Periodic travel is required for regional strategy sessions, leadership meetings, acquisition integration, team development, and other business needs.
SKILLS & ABILITIES
- Visionary leader with the ability to set strategic direction, inspire teams, and drive results across a matrixed, fast-paced organization
- Exceptional analytical and problem-solving skills; ability to synthesize complex performance data into actionable strategies
- Demonstrated capacity to build collaborative relationships with internal stakeholders and executive leadership
- Outstanding communication skills-written, verbal, and presentational-with the ability to influence at all levels of the organization
- Highly organized and process-oriented, with strong project management capabilities and the ability to manage multiple priorities simultaneously
- Comfortable operating in ambiguous, high-growth environments with a bias toward action and continuous improvement
- Executive presence and sound judgment; knows when to escalate and how to navigate sensitive situations with professionalism
- Energetic, data-driven, and results-focused; thrives in a culture of accountability and performance excellence
MINIMUM REQUIREMENTS
- High School Diploma or equivalent required
- 7-10 years of progressive experience in contact center or home services leadership, including management of managers
- Demonstrated success developing and executing KPI-driven strategies in a multi-team environment
- Proven experience building and scaling operational processes and call center best practices
PREFERRED REQUIREMENTS
- Bachelor's degree in Business, Management, Communications, or a related field
- Bilingual proficiency in Spanish and English strongly preferred
- Project Management experience is a plus
- Proficiency with call center platforms, CRM systems, and workforce management tools
- Prior experience in a high-growth, franchise, or multi-location home services organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.