About LaunchPad Home Group LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client ...
LaunchPad Home Group
53 Launchpad Home Group Jobs Hiring Near You
About LaunchPad Home Group LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client ...
LaunchPad Home Group is a family of home services brands that share relationships, support systems, best practices, and capital bases to ultimately enhance the homeownership experience. LaunchPad ...
LaunchPad Home Group is a family of home services brands that share relationships, support systems, best practices, and capital bases to ultimately enhance the homeownership experience. LaunchPad ...
About LaunchPad Home Group LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client ...
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About LaunchPad Home Group LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client ...
Home Inspector
Scottsdale, AZ · On-site
AJF Inspections is a well-established and reputable Home inspection Brand of LaunchPad Home Group, proudly serving the greater Phoenix area. We're growing and looking to add a Home Inspector to our ...
Home Inspector
Scottsdale, AZ · On-site
AJF Inspections is a well-established and reputable Home inspection Brand of LaunchPad Home Group, proudly serving the greater Phoenix area. We're growing and looking to add a Home Inspector to our ...
AJF Inspections is a well-established and reputable Home inspection Brand of LaunchPad Home Group, proudly serving the greater Phoenix area. We're growing and looking to add a Home Inspector to our ...
Quick apply
AJF Inspections is a well-established and reputable Home inspection Brand of LaunchPad Home Group, proudly serving the greater Phoenix area. We're growing and looking to add a Home Inspector to our ...
LaunchPad Home Group, the leading national home inspection company, brings together a network of inspection, repair, and pest control companies to deliver unparalleled inspection services. Despite ...
LaunchPad Home Group, the leading national home inspection company, brings together a network of inspection, repair, and pest control companies to deliver unparalleled inspection services. Despite ...
FP&A Manager
Austin, TX · On-site +1
LaunchPad Home Group is a growing platform of home services brands built through strategic partnerships and organic growth. We partner with strong local operators and provide shared services that ...
FP&A Manager
Austin, TX · On-site +1
LaunchPad Home Group is a growing platform of home services brands built through strategic partnerships and organic growth. We partner with strong local operators and provide shared services that ...
Director, FP&A
Austin, TX · On-site
LaunchPad Home Group is a growing platform of home services brands built through strategic partnerships and organic growth. We partner with strong local operators and provide shared services that ...
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Director, FP&A
Austin, TX · On-site
LaunchPad Home Group is a growing platform of home services brands built through strategic partnerships and organic growth. We partner with strong local operators and provide shared services that ...
ABOUT THE ROLE Launchpad Home Group is the largest home inspection company in the country, with 20+ brands operating across the Southeast, Northeast, and Southwest. As we continue to grow our ...
ABOUT THE ROLE Launchpad Home Group is the largest home inspection company in the country, with 20+ brands operating across the Southeast, Northeast, and Southwest. As we continue to grow our ...
Account Executive
Schenectady, NY · On-site +1
Nashville Home Inspection is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a national ...
Account Executive
Schenectady, NY · On-site +1
Nashville Home Inspection is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a national ...
Account Executive
Schenectady, NY · On-site
Nashville Home Inspection is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a national ...
Quick apply
Account Executive
Schenectady, NY · On-site
Nashville Home Inspection is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a national ...
Senior Account Executive
Orlando, FL · On-site +1
Orlando Home Inspection is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a national ...
Senior Account Executive
Orlando, FL · On-site +1
Orlando Home Inspection is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a national ...
Account Executive
Atlanta, GA · On-site
Residential Inspectors of America (RIA) is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a ...
Account Executive
Atlanta, GA · On-site
Residential Inspectors of America (RIA) is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a ...
Orlando Home Inspection is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a national ...
Quick apply
Orlando Home Inspection is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a national ...
Residential Inspectors of America (RIA) is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a ...
Quick apply
Residential Inspectors of America (RIA) is a brand of LaunchPad Home Group - the largest home inspection company in the country. That means you're joining a locally trusted name with the backing of a ...
Home Inspector
Atlanta, GA · On-site
Are you a certified home inspector looking for a rewarding career with an incredible support team, industry-leading benefits, a marketing team working to keep your schedule full, and a professional ...
Home Inspector
Atlanta, GA · On-site
Are you a certified home inspector looking for a rewarding career with an incredible support team, industry-leading benefits, a marketing team working to keep your schedule full, and a professional ...
Home Inspector
Jacksonville, FL · On-site
Are you a certified home inspector looking for a rewarding career with an incredible support team, industry-leading benefits, a marketing team working to keep your schedule full, and a professional ...
Home Inspector
Jacksonville, FL · On-site
Are you a certified home inspector looking for a rewarding career with an incredible support team, industry-leading benefits, a marketing team working to keep your schedule full, and a professional ...
Home Inspector
Bellevue, TN · On-site
Nashville Home Inspections (NHI) is a trusted inspection company serving the Nashville, TN market since 1999. With over 500,000 residential, commercial, and sewer line inspections completed, we've ...
Home Inspector
Bellevue, TN · On-site
Nashville Home Inspections (NHI) is a trusted inspection company serving the Nashville, TN market since 1999. With over 500,000 residential, commercial, and sewer line inspections completed, we've ...
Home Inspector
Methuen, MA · On-site
Home Inspections has been delivering trusted, full-service residential inspections throughout Massachusetts, New England, and Greater Boston since 1987, backed by more than 30 years of hands-on ...
Home Inspector
Methuen, MA · On-site
Home Inspections has been delivering trusted, full-service residential inspections throughout Massachusetts, New England, and Greater Boston since 1987, backed by more than 30 years of hands-on ...
Home Inspector
South Windsor, CT · On-site
This is a full-time, field-based role responsible for conducting residential home inspections in accordance with the standards of practice in Connecticut and Massachusetts. Candidates must already ...
Home Inspector
South Windsor, CT · On-site
This is a full-time, field-based role responsible for conducting residential home inspections in accordance with the standards of practice in Connecticut and Massachusetts. Candidates must already ...
LaunchPad Home Group Jobs Information
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Full-time
Posted 24 days ago
Job description
About LaunchPad Home Group
LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client experience. With a portfolio of franchise brands spanning home cleaning, maintenance, and related services, LaunchPad Home Group empowers both franchise owners and their teams to deliver consistent, high-quality results in every market they serve. Our people-first culture drives everything we do - from how we develop our leaders to how we show up for our clients every single day.
About this Role and the Southwest Region
The Southwest Region represents one of LaunchPad Home Group's highest-growth and most strategically significant markets, encompassing a diverse and expanding client base across multiple states. As the Assistant Director of Client Care for the SW Region, you will play a pivotal role in scaling the department's operational infrastructure to keep pace with that growth, while preserving the personalized, high-touch service experience our clients expect. Reporting directly to the Client Care Director, SW Region, you will act as the operational backbone of the team: translating directional strategy into ground-level execution, elevating supervisor performance, and ensuring every client touchpoint reflects the LaunchPad standard. This is a high-visibility leadership role with direct impact on regional revenue, client retention, and the long-term strength of our brand in the Southwest.
Position Summary
The Assistant Director of Client Care is a senior operational leader responsible for the performance, culture, and strategic direction of the Client Care department across in-office and remote teams. This role serves as the critical link between frontline Supervisors and the Client Care Director, ensuring consistent service excellence, operational efficiency, and alignment with the organization's revenue and brand goals. The ideal candidate brings 7-10 years of progressive leadership experience in a contact center or home services environment, with a track record of building high-performing teams, driving measurable results, and translating organizational strategy into day-to-day execution.
ESSENTIAL JOB FUNCTIONS:
Leadership & Team Development
Operational Strategy & Performance
Cross-Functional Collaboration & Strategic Alignment
Training, Quality & Client Experience
SKILLS & ABILITIES:
MINIMUM REQUIREMENTS:
PREFERRED REQUIREMENTS:
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Responsibilities are subject to change based on the evolving needs of the business and organizational priorities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
LaunchPad Home Group is a rapidly growing home services company built on a foundation of trust, operational excellence, and an unwavering commitment to the client experience. With a portfolio of franchise brands spanning home cleaning, maintenance, and related services, LaunchPad Home Group empowers both franchise owners and their teams to deliver consistent, high-quality results in every market they serve. Our people-first culture drives everything we do - from how we develop our leaders to how we show up for our clients every single day.
About this Role and the Southwest Region
The Southwest Region represents one of LaunchPad Home Group's highest-growth and most strategically significant markets, encompassing a diverse and expanding client base across multiple states. As the Assistant Director of Client Care for the SW Region, you will play a pivotal role in scaling the department's operational infrastructure to keep pace with that growth, while preserving the personalized, high-touch service experience our clients expect. Reporting directly to the Client Care Director, SW Region, you will act as the operational backbone of the team: translating directional strategy into ground-level execution, elevating supervisor performance, and ensuring every client touchpoint reflects the LaunchPad standard. This is a high-visibility leadership role with direct impact on regional revenue, client retention, and the long-term strength of our brand in the Southwest.
Position Summary
The Assistant Director of Client Care is a senior operational leader responsible for the performance, culture, and strategic direction of the Client Care department across in-office and remote teams. This role serves as the critical link between frontline Supervisors and the Client Care Director, ensuring consistent service excellence, operational efficiency, and alignment with the organization's revenue and brand goals. The ideal candidate brings 7-10 years of progressive leadership experience in a contact center or home services environment, with a track record of building high-performing teams, driving measurable results, and translating organizational strategy into day-to-day execution.
ESSENTIAL JOB FUNCTIONS:
Leadership & Team Development
- Provide strategic oversight and direct leadership to Client Care Supervisors, fostering a culture of accountability, professional growth, and service excellence
- Design and execute leadership development programs that build supervisor capability and create a pipeline of internal talent
- Conduct regular performance evaluations, structured coaching sessions, and development planning for direct reports
- Model and reinforce the company's Code of Conduct and core values across all levels of the department
Operational Strategy & Performance
- Own departmental KPI performance, establishing targets, monitoring outcomes, and implementing data-driven improvement initiatives
- Analyze call center performance metrics, workforce trends, and client feedback to proactively identify gaps and opportunities
- Lead the development and continuous improvement of Standard Operating Procedures, call center workflows, and client escalation protocols
- Drive operational consistency across in-office and remote teams, ensuring uniform service standards and representative experience
Cross-Functional Collaboration & Strategic Alignment
- Serve as a key liaison between the Client Care department and other business units, including Operations, Sales, and Marketing, to align processes and elevate the client journey
- Partner with the Client Care Director to translate brand-level revenue goals and organizational priorities into actionable team objectives
- Represent the Client Care function in leadership meetings, contributing insights on team performance, client experience trends, and operational risks
Training, Quality & Client Experience
- Collaborate with the Regional Trainer to design, implement, and evaluate training programs for new hire onboarding and ongoing representative development
- Oversee quality assurance initiatives, ensuring consistent client interactions that reflect the company's service standards and brand promise
- Serve as the senior point of escalation for complex client issues, modeling resolution strategies that protect the client relationship and business integrity
- Champion a client-first culture by embedding feedback loops, satisfaction metrics, and continuous improvement practices into daily operations
SKILLS & ABILITIES:
- Visionary leader with the ability to set strategic direction, inspire teams, and drive results across a matrixed, fast-paced organization
- Exceptional analytical and problem-solving skills; ability to synthesize complex performance data into actionable strategies
- Demonstrated capacity to build collaborative relationships with internal stakeholders and executive leadership
- Outstanding communication skills-written, verbal, and presentational-with the ability to influence at all levels of the organization
- Highly organized and process-oriented, with strong project management capabilities and the ability to manage multiple priorities simultaneously
- Comfortable operating in ambiguous, high-growth environments with a bias toward action and continuous improvement
- Executive presence and sound judgment; knows when to escalate and how to navigate sensitive situations with professionalism
- Energetic, data-driven, and results-focused; thrives in a culture of accountability and performance excellence
MINIMUM REQUIREMENTS:
- High School Diploma or equivalent required
- 7-10 years of progressive experience in contact center or home services leadership, including management of managers
- Demonstrated success developing and executing KPI-driven strategies in a multi-team environment
- Proven experience building and scaling operational processes and call center best practices
PREFERRED REQUIREMENTS:
- Bachelor's degree in Business, Management, Communications, or a related field
- Bilingual proficiency in Spanish and English strongly preferred
- Project Management experience is a plus
- Proficiency with call center platforms, CRM systems, and workforce management tools
- Prior experience in a high-growth, franchise, or multi-location home services organization
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Responsibilities are subject to change based on the evolving needs of the business and organizational priorities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.