Launch Warwick

The Sales Representative will work out of the Launch Family Entertainment complex in Warwick, RI. This key team member will be responsible for managing inbound and outbound calls, contacting potential customers, and booking group, private, and corporate events. The ideal candidate is passionate about people, fitness, and fun, and will focus on creating lasting partnerships that deliver results while helping to drive the park's per capita spend and overall headcount.

Answer inbound calls and make outbound cold calls to prospective clients

Become an expert on Launch's offerings and policies for events

Complete confirmation calls for upcoming events and return all voicemails or inquiries

Maintain a missed call rate of under 4%

Conduct facility tours with all potential leads

Set up fundraisers and community partnerships

Work daily with the Launch management team to coordinate staffing and execution of events

Maintain accurate database and recordkeeping in the park's dashboard

Resolve all customer service issues in accordance with company policies

Support the implementation of promotional marketing materials and campaigns

Assist with social media content creation (minimum 3 posts per week)

Identify street team events in the local community

Maintain brand awareness throughout the community

Support Park Management Team members when needed

Ensure facility is properly prepared for tours and events

Create awesome memories for guests!

Strong organizational and time management skills

Proactive, self-motivated, and goal-oriented approach

Excellent verbal and written communication skills

Experience in guest services and public relations

Ability to work independently and as part of a team

Enthusiastic and well-organized with a professional work ethic

Dependable and committed to providing exceptional customer service

Experience with Google Sheets/Excel is beneficial

Social media experience is a plus