Laser Bounce Queens

Store Supervisor – Full-Time

Laser Bounce Family Fun Center – Queens, NY

Position Overview

Laser Bounce is seeking an energetic, dependable, and customer-focused Store Supervisor to help lead daily operations at our Queens family entertainment center. The Store Supervisor plays a critical role in ensuring exceptional guest experiences, supporting team members, maintaining operational standards, and driving overall facility performance.

This position requires strong leadership skills, the ability to thrive in a fast-paced environment, and a commitment to providing outstanding customer service. The Store Supervisor works closely with management to oversee daily operations, coach staff, resolve guest concerns, and ensure a safe and welcoming environment for guests and employees.

Compensation

• Competitive hourly rate based on experience
• Full-time position
• Opportunities for advancement and professional growth
• Employee discounts and benefits as applicable

Essential Duties and Responsibilities

Operations Management

• Supervise daily facility operations and ensure all attractions, arcade areas, party rooms, and guest areas are operating efficiently.
• Monitor staffing levels and assist with shift scheduling.
• Ensure compliance with company policies, procedures, and safety standards.
• Conduct facility walkthroughs to maintain cleanliness, organization, and presentation standards.
• Assist with opening and closing procedures, including cash handling and security protocols.

Team Leadership

• Lead, motivate, and support team members during shifts.
• Provide coaching, training, and performance feedback.
• Assist in onboarding and training new employees.
• Promote a positive and professional work environment.
• Address employee concerns and escalate issues to management when appropriate.

Guest Experience

• Deliver exceptional customer service and ensure guest satisfaction.
• Resolve guest concerns and service issues in a professional and timely manner.
• Support birthday parties, group events, and special programs as needed.
• Ensure guests have a safe, enjoyable, and memorable experience.

Financial & Administrative Responsibilities

• Assist with cash management, register reconciliation, and inventory control.
• Monitor operational expenses and help reduce waste and inefficiencies.
• Support sales initiatives, promotions, memberships, and event programs.
• Complete operational reports and documentation accurately.

Safety & Compliance

• Enforce company safety procedures and emergency protocols.
• Ensure compliance with all applicable local, state, and federal regulations.
• Report maintenance concerns, incidents, and safety hazards promptly.
• Maintain a safe environment for guests and team members.

Qualifications

Required

• Minimum 2 years of supervisory, leadership, or management experience in hospitality, entertainment, retail, restaurants, recreation, or a related customer-service industry.
• Strong communication and interpersonal skills.
• Ability to lead teams in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Basic computer proficiency, including email and point-of-sale systems.
• Ability to work evenings, weekends, holidays, and peak business periods as required.

Preferred

• Experience in a family entertainment center, amusement facility, arcade, restaurant, hospitality, or retail environment.
• Experience managing cash handling procedures and inventory.
• CPR, First Aid, or safety certifications (not required).

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 pounds with or without reasonable accommodation.
• Ability to work in a fast-paced entertainment environment with moderate noise levels.
• Ability to move throughout the facility and respond quickly to operational needs.

Equal Employment Opportunity

Laser Bounce is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.

Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.

How to Apply

Interested candidates should submit a resume outlining their relevant experience and qualifications. Qualified applicants will be contacted for an interview.