Lambda Chi Foundation

Job Title: Operations Director

Organization: Lambda Chi Foundation

Direct Reports: Administration Officer, Associate Director of Data Enrichment, Salesforce Administrator

Reports To: Vice President-Engagement

Main Function: The Operations Director is responsible for oversight of the systems, processes, data, and operational infrastructure that supports organizational growth.

Key Responsibilities:

• Oversee operations functions, including stakeholder support, gift administration, donor recognition, data enrichment, reporting, analytics, and operating systems.
• Develop, implement, and continuously improve operational policies, procedures, workflows, and controls that support efficient, donor-centered fundraising operations.
• Establish and maintain enterprise-wide standards and processes for donor data management, gift administration, reporting, and technology utilization.
• Support the Vice President-Engagement in building scalable fundraising infrastructure that supports organizational growth, operational efficiency, and long-term success.
• Work collaboratively across departments to support integrated fundraising, donor and volunteer engagement, marketing, stewardship, and impact reporting efforts.
• Promote and support a culture of continuous learning and professional development for all team members in alignment with personal and organizational goals.
• Partner with the Fraternity on mission-aligned strategies for stakeholder management.
• Perform other duties as assigned.

Education and Experience:

• 4-6 years of relevant experience in nonprofit fundraising operations.
• 2-4 years of supervisory experience in nonprofit fundraising operations preferred.
• Experience with member or donor CRMs; Salesforce experience a plus.
• Experience with nonprofits or fraternity/sorority life a plus.

Knowledge, Skills, and Abilities:

• Results driven to meet the mission, vision, and goals of the Foundation.
• Strong project management, organizational, and process improvement skills with the ability to manage multiple priorities and deadlines. PMP certification desired.
• Exceptional analytical skills, attention to detail, and commitment to data accuracy.
• Strong written and verbal communication skills with the ability to effectively communicate complex information to staff, leadership, and stakeholders.
• Strong organizational skills and attention to quality, detail and accuracy.
• Proficiency and ability to utilize various technology platforms.

Salary & Benefits

• Salary Range: $85,000 - $95,000
• Incentive Compensation
• Paid Time Off
• Professional Development
• Health, Dental, Vision Benefits
• Life Insurance
• Retirement Plan with 6% Company Match